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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  23%
  14%
  14%
  4%
  14%
  31%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  9%
  9%
  14%
  14%
  0%
  9%
  45%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  4%
  4%
  14%
  4%
  19%
  4%
  51%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  23%
  9%
  19%
  49%

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

  19%
  38%
  43%

Q6 How easy is it to book ahead in your practice?

  9%
  14%
  14%
  4%
  9%
  4%
  46%

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  23%
  28%
  23%
  4%

Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  19%
  23%
  23%
  38%

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

  14%
  33%
  0%
  4%
  4%
  45%

Q10 How do you rate this?

  28%
  0%
  9%
  23%
  0%
  0%
  4%
  36%