Patient Survey

Number of Responses: 412

Dear Patient

Thank you for agreeing to take time to complete this short survey. Feedback from this survey will help the surgery identify areas that may need improvement. Your opinions are very valuable. Please answer all the questions that apply to you. This questionnaire is anonymous and the practice will not be able to identify your individual responses.

Question 1

Information on our surgery – Which of the following do you use to gain information on Acle Medical Centre?

Practice Website

Yes 26%

No 34%

No response 40%

Surgery Newsletter

Yes 27%

No 32%

No response 41%

Practice Leaflet

Yes 23%

No 33%

No response 44%

Receptionist

Yes 63%

No 13%

No response 24%

Surgery Notice board

Yes 38%

No 26%

No response 36%

PPG Notice board

Yes 8%

No 40%

No response 52%

Any Other YES/NO - If yes please State

Question 2

Where applicable do you have any problems obtaining appointments with any of the following?

Doctors

Yes 33%

No 59%

No response 8%

Nurses

Yes 7%

No 58%

No response 35%

Phlebotomists

Yes 2%

No 32%

No response 66%

Physiotherapy

Yes 6%

No 27%

No response 67%

Chiropody

Yes 1%

No 22%

No response 77%

Counselling

Yes 1%

No 21%

No response 78%

Obtaining your Test Results

Yes* 2%

No 44%

No response 54%

*If yes please explain

Question 3

Your Experience in the surgery building – Please indicate by circling how you rate the following

A) Public Areas – how do you find the area?:

Poor 4%

Satisfactory 39%

Good 54%

No response 3%

B) Consulting Rooms – how do you find our rooms?:

Poor 2%

Satisfactory 34%

Good 59%

No response 5%

C) Waiting Areas – was the level of comfort sufficient?:

Poor 4%

Satisfactory 44%

Good 48%

No response 4%

D) Toilet Facilities – How do you rate our facilities here?:

Poor 8%

Satisfactory 36%

Good 44%

No response 12%

E) Car Parking Facilities – How do you rate this?:

Poor 19%

Satisfactory 40%

Good 36%

No response 5%

F) Disabled Facilities – How do you rate these?:

Poor 11%

Satisfactory 23%

Good 23%

No response 43%

G) In the reception Area, do you feel that others could overhear what you were saying to the receptionist?

Yes, but I do not mind 56%

Yes, and I am not happy about it 22%

No, privacy is adequate 11%

No response 11%

H) Are you aware that there is an area provided for anything confidential to be discussed?:

Yes 22%

No 69%

No response 9%

I) How easy did you find it getting into the building at the practice?

Very Easy 65%

Fairly Easy 17%

Not at all Easy 6%

No response 12%

Question 4

Looking at the surgery as a patient, please indicate how you feel we accommodate your particular requirements in any of the following:

Teenager:

Poor 1%

Satisfactory 8%

Good 10%

Excellent 5%

No response 76%

Young Families:

Poor 1%

Satisfactory 9%

Good 15%

Excellent 7%

No response 68%

Hearing Impairment:

Poor 3%

Satisfactory 8%

Good 6%

Excellent 2%

No response 81%

Visual Impairment:

Poor 3%

Satisfactory 6%

Good 6%

Excellent 2%

No response 83%

Elderly:

Poor 3%

Satisfactory 16%

Good 18%

Excellent 11%

No response 52%

Question 5

Are You?

Male 38%

Female 58%

No response 4%

Question 6

How old are you?

Under 15 1%

16 – 24 6%

25 – 44 23%

45 – 64 30%

65 to 74 23%

75 or over 11%

No response 6%

Question 7

Do you have any long-standing illness, disability or infirmity?

By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time :

Yes 48%

No 47%

No response 5%

Acle Medical Partnership

Patient Survey

Question 1

Information on our surgery – Which of the following do you use to gain information on Acle Medical Centre?

Practice Website

Surgery Newsletter

Practice Leaflet

Receptionist

Surgery Notice board

PPG Notice board

Any Other YES/NO - If yes please State

Question 2

Where applicable do you have any problems obtaining appointments with any of the following?

Doctors

Nurses

Phlebotomists

Physiotherapy

Chiropody

Counselling

Obtaining your Test Results

*If yes please explain

Question 3

Your Experience in the surgery building – Please indicate by circling how you rate the following

A) Public Areas – how do you find the area?:

B) Consulting Rooms – how do you find our rooms?:

C) Waiting Areas – was the level of comfort sufficient?:

D) Toilet Facilities – How do you rate our facilities here?:

E) Car Parking Facilities – How do you rate this?:

F) Disabled Facilities – How do you rate these?:

G) In the reception Area, do you feel that others could overhear what you were saying to the receptionist?

H) Are you aware that there is an area provided for anything confidential to be discussed?:

I) How easy did you find it getting into the building at the practice?

Question 4

Looking at the surgery as a patient, please indicate how you feel we accommodate your particular requirements in any of the following:

Teenager:

Young Families:

Hearing Impairment:

Visual Impairment:

Elderly:

Question 5

Are You?

Question 6

How old are you?

Question 7

Do you have any long-standing illness, disability or infirmity?

By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time :

Thank you for taking your time in completing this survey.