509

About You

Which surgery do you usually attend?

  79%
  19%
  2%

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What is your gender?

  34%
  61%
  5%

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What is your age range?

  3%
  7%
  13%
  18%
  17%
  15%
  13%
  8%
  1%
  5%

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How often do you visit the practice to consult a clinician?

  44%
  39%
  14%
  3%

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What is the ethnic background with which you most identify?

  86%
  1%
  1%
  0%
  0%
  0%
  2%
  0%
  1%
  0%
  0%
  3%
  6%

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Clinical Survey

Do you know about the roles of the following different members of the team?

GP:

  89%
  8%
  3%

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Advanced Clinical Practitioner:

  48%
  42%
  10%

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Practice nurse:

  82%
  12%
  6%

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Health Care Assistant:

  46%
  43%
  11%

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Are you aware on which days of the week your preferred clinician is available?

  36%
  60%
  4%

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Are you aware that you do not always need to see a GP?

  81%
  16%
  3%

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Are you aware that the time allocated for a routine appointment with a GP, Advanced Clinical Practitioner or nurse is 10 minutes?

  88%
  8%
  4%

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Did the clinician treat you with courtesy and respect?

  94%
  0%
  6%

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Did you feel able to ask questions?

  93%
  0%
  7%

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Did the clinician understand enough about your condition and treatment?

  89%
  2%
  9%

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Did you understand any explanation or advice that the clinician gave you?

  92%
  0%
  8%

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Did you feel involved with decisions about your care?

  90%
  1%
  9%

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Did you know that when they are on duty clinicians may offer a number of telephone consultations?

  47%
  46%
  7%

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Have you had a telephone consultation?

  35%
  59%
  6%

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Was your problem appropriately dealt with over the telephone?

  33%
  3%
  64%

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When you have consulted with a clinician in surgery or over the telephone did they listen to what you had to say?

  88%
  2%
  10%

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Overall, are you satisfied with the level of clinical care provided to you?

  92%
  0%
  8%

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Does the surgery cover the range of health services that you require?

  93%
  1%
  6%

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Overall comments about clinical care

Thank you for responding. In the near future a summary of our findings will be displayed in our waiting rooms and on our website www.wellsidemedicalcentre.co.uk