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Green Street Clinic: Patient Participation Group

Patient Survey

The newly formed Patient Participation Group (PPG) is undertaking as its first task, a short patient survey. We are particularly keen to identify matters which Patients want us to look at, and we are also keen to involve as many of you as possible – and this need not mean attending loads of meetings!

This survey will be anonymous, but we would like a minimum amount of personal information.

1. Your Gender

  38%
  51%
  11%

2. Your Age Group

  6%
  8%
  17%
  15%
  15%
  16%
  16%
  3%
  4%

3. What is the ethnic background with which you most identify?

  90%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  4%
  6%

4. Are you aware of the recently formed Patient Participation Group (PPG), and what its functions are?

  27%
  71%
  2%

5. Would you be interested in receiving a copy of our newsletter?

  59%
  39%
  2%

If yes please let us know using the 'contact us' section of the website.

6. Have you used the practice’s EXTENDED HOURS SERVICE?

  15%
  53%
  29%
  3%

7. Is seeing your GP of choice more important than convenience of appointment day / time?

  59%
  35%
  6%

8. Would you support moving extended opening from Saturday mornings to earlier opening on weekday mornings?

  63%
  32%
  5%

9. Are you aware that you can order repeat prescriptions via the practice website

  47%
  48%
  5%

10. Are you aware that you can book appointments in advance via the automated system or through a receptionist?

  85%
  2%
  13%

11. Would you like to be able to book appointments via the internet?

  57%
  32%
  11%

12. How do you rate the way you are treated by the receptionists?

  31%
  43%
  14%
  1%
  11%

13. How do you rate your success in booking an appointment withyour doctor of choice?

  16%
  37%
  29%
  6%
  12%

14. Did you know it is possible to book appointments in advance as well as on the day?

  83%
  5%
  12%

15. Which elements of the Surgery would you like the PPG to consider? Please bear in mind we are concerned with Green Street Surgery, and not, for example A&E.

(Other PPGs have looked at Waiting rooms, signs, notice boards, access to GPs and nurses, additional services in the practice)

16. The aim of the PPG is to be representative of the whole patient population including all age groups and backgrounds. We appreciate not everyone will have the time to attend meetings but we are keen to develop a Virtual Group whose members could offer constructive opinions on aspects of the PPGs work. Would you be interested in becoming a Virtual Member?

  16%
  67%
  17%

If yes please let us know using the 'contact us' section of the website.

Many thanks for your help in completing this survey.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.