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We would be grateful if you would complete this survey about the GP surgery. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.


First impressions


Q1 Please think about the times you have phoned the GP surgery in the past 6 months - how easy have you found the following?

Getting through on the phone -

  0%
  9%
  64%
  22%
  3%
  0%

Speaking to a doctor on the phone -

  45%
  25%
  19%
  9%
  0%
  0%

Speaking to a nurse on the phone -

  38%
  29%
  22%
  6%
  3%
  0%

Getting test results on the phone -

  41%
  22%
  22%
  9%
  0%
  0%
  6%


Q2 In the last 6 months have you been satisfied with the service you received from the receptionist?

  51%
  35%
  6%
  0%
  0%
  0%
  8%


Seeing a doctor


Q3 When you need to see a GP urgently (within 48 hours) are you normally seen within this time?

  74%
  12%
  12%


Q4 How easy is it for you to book an appointment more than 2 full days in advance?

  25%
  35%
  16%
  6%
  9%
  6%


Q5 How satisfied are you with the hours that the GP surgery is open?

  51%
  35%
  3%
  3%
  6%
  0%


Q6 How satisfied were you with the service you received from the doctor/nurse at your last consultation?

  74%
  22%
  0%
  3%
  0%
  0%


Q7 Concerning your last consultation, how do you rate ...

The time allowed for your consultation -

  67%
  25%
  3%
  3%
  0%
  0%

How well you were listened to -

  61%
  29%
  9%
  0%
  0%
  0%

Explanation of tests and treatments -

  41%
  32%
  6%
  3%
  0%
  16%

Involving you in decisions made -

  38%
  41%
  6%
  3%
  0%
  6%
  6%

Trust and confidence in the care you were given -

  58%
  35%
  3%
  0%
  0%
  3%


Wider considerations of the service


Q8 Do you find the service you receive from the prescription staff is of the quality you would expect?

  45%
  25%
  12%
  3%
  0%
  12%


Q9 Do you find the surgery clean and in good repair?

  87%
  9%
  3%
  0%
  0%


Your overall satisfaction


Q10 In general, how satisfied are you with the care you get at the GP surgery?

  61%
  35%
  0%
  3%
  0%


Q11 Would you recommend the surgery to someone who has just moved to your local area?

  74%
  19%
  6%
  0%
  0%
  0%


About you


Q12 Are you male or female?

  29%
  70%
  0%


Q13 Your age

  0%
  3%
  12%
  19%
  29%
  12%
  19%
  3%
  0%


Q14 Do you have a disability and/or a long-term health condition? (Tick all that apply)

  9%
  48%
  16%
  22%
  19%


Q15 What is your ethnic group?

  100%
  0%
  0%
  0%
  0%
  0%


Q16 Which of the following best describes you?

  64%
  0%
  0%
  6%
  0%
  29%
  0%


Finally, please add any other comments you would like to make about your GP practice:


Thank you