102

A. Opening Hours

Q1. How satisfied are you with the opening hours at the surgery

  48%
  36%
  8%
  0%
  0%
  4%

Q2. As far as you know is the surgery open

Before 8am

  13%
  53%
  0%
  21%
  13%

At lunchtime

  14%
  44%
  3%
  16%
  23%

After 6.30pm

  18%
  15%
  23%
  18%
  26%

On Saturdays

  24%
  13%
  24%
  18%
  21%

On Sundays

  1%
  54%
  0%
  14%
  31%

Q3. Would you like the surgery open at additional times

  50%
  41%
  9%

Q4. When would you like the surgery open

  24%
  18%
  30%
  37%
  13%

B. Appointments at your GP Surgery

Q5. When did you last see a doctor at the GP Surgery

  79%
  8%
  9%
  1%

Q6. How do you normally book your appointments to see a doctor or nurse at the Surgery Please tick all that apply

  34%
  78%
  0%

Q7. Which of the following methods would you prefer to use to book an appointment at the Surgery Please tick all that apply

  38%
  72%
  30%
  8%
  5%
  8%

C. Getting through on the phone

Q8. In the past 6 months how easy have you found the following

Getting through on the phone

  5%
  25%
  39%
  20%
  3%
  0%
  8%

Speaking to a doctor on the phone

  33%
  9%
  6%
  9%
  3%
  16%
  24%

Speaking to a nurse on the phone

  39%
  6%
  4%
  1%
  4%
  20%
  26%

Obtaining test results by phone

  30%
  16%
  15%
  1%
  4%
  12%
  22%

D. Availability of appointments/Seeing a doctor

Q9. In the past 6 months have you tried to see a doctor fairly quickly By fairly quickly we mean on the same day or in the next two working days that the surgery was open.

  74%
  23%
  0%
  3%

Q10. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the Surgery was open .

  63%
  21%
  6%
  10%

Q11. If you weren’t able to be seen during the next 2 working days that the surgery was open, why was that Please tick all that apply

  24%
  6%
  8%
  0%
  2%
  5%

Q12. In the past 6 months, have you tried to book ahead for an appointment with a doctor By ‘booking ahead’ we mean booking an appointment more than two working days in advance.

  66%
  28%
  0%
  6%

Q13. Last time you tried, were you able to get an appointment with a doctor more than 2 working days in advance

  65%
  21%
  7%
  7%

E. Seeing the doctor you prefer

Q14. Is there a particular doctor you prefer to see at the GP Surgery

  63%
  28%
  9%

Q15. How often do you see the doctor you prefer

  27%
  14%
  21%
  6%
  9%
  23%

F. Speaking to a doctor on the telephone

Q16. Would you be happy to speak to a doctor on the telephone to discuss your health issues rather than having a face to face appointment

  54%
  42%
  4%

Q17. Would you be happy to speak to a doctor on the telephone to discuss any blood test results rather than having a face to face appointment

  73%
  21%
  6%

Q18. Would you be happy to speak to a doctor on the telephone to discuss your repeat medication rather than having a face to face appointment

  79%
  16%
  5%

G. Arriving for your appointment

Q19. How easy do you find getting into the building at the surgery

  78%
  17%
  0%
  0%
  5%

Q20. How clean is the GP surgery

  71%
  25%
  0%
  0%
  0%
  4%

Q21. In the reception Area, can other patients overhear what you say to the receptionist

  67%
  22%
  3%
  2%
  6%

Q22. How helpful do you find the receptionists at the Surgery

  63%
  32%
  0%
  0%
  5%

H. Waiting Time - doctor

Q23. When seeing a doctor, how long after your appointment time do you normally wait to be seen

  8%
  6%
  43%
  30%
  6%
  0%
  7%

Q24. How do you feel about how long you normally have to wait to see the doctor

  49%
  29%
  9%
  8%
  5%

I. Seeing a doctor at the GP Surgery

Q25. The last time you saw a doctor at the surgery how good was the doctor at each of the following

Giving you enough time

  61%
  27%
  2%
  0%
  0%
  0%
  10%

Asking about your symptoms

  54%
  32%
  3%
  0%
  0%
  0%
  11%

Listening

  61%
  25%
  3%
  0%
  0%
  0%
  11%

Explaining tests and treatments

  50%
  31%
  5%
  0%
  0%
  4%
  10%

Involving you in decisions about your care

  48%
  34%
  5%
  0%
  0%
  2%
  11%

Treating you with care and concern

  51%
  32%
  3%
  0%
  0%
  1%
  13%

Taking your problems seriously

  55%
  27%
  4%
  1%
  0%
  0%
  13%

Q26. Did you have confidence and trust in the doctor you saw

  76%
  16%
  0%
  1%
  7%

Q27. Who was the last doctor you saw at the surgery

  30%
  20%
  14%
  13%
  4%
  10%
  9%

J. Seeing a practice nurse at the GP Surgery

Q28. How easy is it for you to get an appointment with a practice nurse at the surgery

  16%
  37%
  38%
  4%
  0%
  0%
  5%

Q29. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following

Giving you enough time

  65%
  17%
  0%
  0%
  0%
  7%
  11%

Asking about your symptoms

  54%
  19%
  2%
  0%
  0%
  8%
  17%

Listening

  59%
  19%
  0%
  0%
  0%
  6%
  16%

Explaining tests and treatments

  54%
  19%
  3%
  0%
  0%
  7%
  17%

Involving you in decisions about your care

  52%
  21%
  1%
  0%
  0%
  7%
  19%

Treating you with care and concern

  59%
  18%
  0%
  0%
  0%
  6%
  17%

Taking your problems seriously

  59%
  17%
  0%
  0%
  0%
  7%
  17%

Q30. Who was the last practice nurse you saw at the surgery

  24%
  23%
  12%
  0%
  26%
  15%

K. Prescriptions/Medications

Q31. How easy is it for you to get a repeat prescription

  14%
  56%
  15%
  2%
  0%
  1%
  3%
  9%

Q32. How much repeat medication do you like to keep in stock

  7%
  16%
  41%
  9%
  4%
  11%
  12%

Q33. Have you used our website www.lislecourt.co.uk to order repeat prescriptions

  26%
  67%
  7%

Q34. Do you continue to order prescriptions via our website www.lislecourt.co.uk to order repeat prescriptions

  20%
  29%
  51%

Q35. If you have not used the web site or have not continued to order prescriptions via our website www.lislecourt.co.uk please indicate why not

  6%
  20%
  17%
  14%
  10%
  33%

L. Your Overall Satisfaction

Q36. In general, how satisfied are you with the care you get at the Surgery

  60%
  36%
  0%
  0%
  0%
  4%

Q37. Would you recommend the Surgery to someone who has just moved to your local area

  70%
  18%
  0%
  0%
  0%
  3%
  9%

Q38. Any further comments

M. Some questions about you

The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.

Your Gender:

  42%
  50%
  8%

Your Age:

  0%
  8%
  13%
  23%
  20%
  14%
  7%
  3%
  0%
  12%

The ethnic background with which you most closely identify is:

White

  55%
  3%
  42%

Mixed

  0%
  0%
  0%
  100%

Asian or Asian British

  21%
  0%
  0%
  79%

Black or Black British

  3%
  0%
  97%

Chinese or Other

  0%
  2%
  98%

How would you describe how often you come to the practice

  33%
  31%
  23%
  3%
  10%