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Dear Patient,

Thank you for taking the time to complete this short survey to help our practice understand how our services to you, our customer, can be improved:.

Please answer all of the questions and click Send when you are done.

To enable us to analyse your answers, in the wider context of our practice population, please tell us a few things about yourself:

Are you male or female?

  31%
  67%
  2%

What age are you?

  2%
  5%
  12%
  21%
  21%
  17%
  13%
  5%
  1%

What is the ethnic background with which you most identify?

  90%
  0%
  0%
  0%
  1%
  1%
  0%
  0%
  0%
  1%
  0%
  5%
  2%

How would you describe how often you come to the practice?

  23%
  54%
  19%
  4%

Which surgery do you prefer to use?

  43%
  51%
  6%

How do you usually travel to the surgery?

  26%
  0%
  0%
  3%
  66%
  3%
  2%


Appointments

Q1: How easy is it to get an appointment for the day you wanted?

  14%
  44%
  32%
  7%
  3%

Q2: How important is it for you to see your own doctor?

  12%
  23%
  33%
  30%
  2%

Q3: If your own doctor isn't available would you be willing to see another doctor?

  92%
  5%
  3%

Q4: Are you happy to be seen at either Chobham or West End?

  85%
  14%
  1%

If you have any suggestions to improve the present arrangements please include this below:


Website

Q5: Do you have access to the internet?

  87%
  11%
  2%

Q6: Have you visited our new website at www.Chobhamandwestend.co.uk ?

  19%
  72%
  9%

Q7: Would you use the website to:

  60%
  45%
  54%
  36%

Q8: What other websites, locally & beyond, do you think our new website could usefully have links with?


Reception Services

Q9: How helpful are the reception staff?

a) Over the Phone:

  1%
  5%
  32%
  54%
  8%

b) Face to Face:

  0%
  4%
  44%
  45%
  7%

Q10: Do they take time to offer alternatives if your initial request is not possible?

  82%
  6%
  12%

Q11: When visiting the surgery are you advised of any excessive delay for your doctor's appointment?

  43%
  45%
  12%

Q12: How helpful do you find the information on the electronic screen in the waiting room?

  18%
  38%
  25%
  5%
  14%

Q13: Is there any way the 'Reception' experience can be improved?


Practice Hours

Q14: Do you generally feel that the practice hours suit your needs?

  82%
  10%
  8%

Q15: If not, what changes would you suggest?

Q16: How important is it to you, for us to continue to provide the pre-booked Saturday morning appointments?

  32%
  11%
  19%
  30%
  8%


If you have any other comments on the services we offer, please enter them below:

Once again, Thank you for your time.