55

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how we can improve our service, if at all.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. When did you last consult with someone at the practice regarding a health matter?

  72%
  14%
  7%
  5%

Q2. How helpful do you find the receptionists at the surgery ?

  98%
  1%
  0%
  0%

Q3. How long after your appointment time do you normally wait to be seen?

  29%
  61%
  7%
  0%
  1%

Q4. How do you feel about how long you normally have to wait ?

  92%
  0%
  0%
  7%

Q5. How do you rate your practice in the following areas?

Opening hours

  0%
  0%
  12%
  38%
  49%

Ease of making contact by telephone?

  0%
  0%
  9%
  21%
  65%
  5%

Ease of accessing the surgery building?

  0%
  7%
  14%
  25%
  52%

Comfort and facilities of the practice?

  0%
  1%
  21%
  41%
  30%
  7%

Ease of making appointments at a time convenient to yourself?

  0%
  0%
  9%
  27%
  61%
  3%

Ease of making an appointment with the health professional of your choice?

  0%
  3%
  10%
  27%
  56%
  4%

The manner in which you are treated as a whole?

  0%
  0%
  3%
  23%
  70%
  4%

Q6. Thinking about the last time you saw a doctor in the practice:

Did you feel the Doctors ability to listen was

  1%
  0%
  3%
  21%
  67%
  5%

Did you feel the doctors explanation of things was

  0%
  0%
  7%
  23%
  61%
  3%
  6%

Your overall satisfaction with the appointment was

  1%
  0%
  7%
  23%
  65%
  1%

Thinking of your last consultation, how do you feel it went

I was able to talk freely

  100%
  0%

Treatment was explained fully

  85%
  0%
  12%
  3%

New Medication change was explained

  40%
  0%
  56%
  4%

Need for hospital referral explained

  21%
  1%
  76%

Very happy with consultation

  98%
  1%

We are always looking at ways to improve our service and would welcome any suggestions. Please let us know any ideas you may have in the box below.


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  47%
  49%
  4%

What age are you?

  3%
  5%
  5%
  7%
  14%
  30%
  21%
  10%
  0%

What is the ethnic background with which you most identify?

  96%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  3%

How would you describe how often you come to the practice?

  41%
  43%
  12%
  4%

Which of these applies to you?

  3%
  16%
  3%
  0%
  41%
  1%
  0%
  32%

Many thanks for your time in answering the questions on this survey.