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"Improving the Practice" Questionnaire

Introduction

This questionnaire is desgined for you to assess the service provided by Abbey Medical Centre.

Questionnaire

Access to a Doctor or Nurse:

1) Speed at which the telephone was answered?

  3%
  23%
  27%
  17%
  18%
  9%
  3%

2) Speed at which the telephone was answered if call transfered?

  3%
  16%
  20%
  14%
  12%
  29%
  6%

3) Length of time you had to wait for an appointment?

  5%
  11%
  22%
  21%
  33%
  2%
  6%

4) Convenience of day and time of your appointment?

  3%
  6%
  14%
  25%
  41%
  4%
  7%

5) Seeing the doctor of your choice?

  6%
  9%
  18%
  20%
  30%
  11%
  6%

6) Length of time waiting to check in with reception?

  0%
  1%
  16%
  18%
  48%
  10%
  7%

7) Length of time waiting to see Doctor or Nurse?

  2%
  11%
  25%
  22%
  16%
  15%
  9%

8) Opportunity to speak to a Doctor or Nurse on the telephone?

  2%
  3%
  19%
  20%
  23%
  26%
  7%

9) Oppertunity of obtaining a home visit?

  2%
  1%
  8%
  8%
  15%
  55%
  11%

10) Level of satisfaction with out of hours service

  5%
  0%
  5%
  9%
  10%
  60%
  11%

Obtaining a repeat prescription:

11) Prescription ready on time?

  0%
  0%
  10%
  23%
  40%
  17%
  10%

12) Prescription correctly issued?

  0%
  0%
  10%
  23%
  43%
  17%
  7%

13) Handling Of any queries

  0%
  1%
  14%
  21%
  26%
  28%
  10%

Obtaining test results:

14) Were you told when to contact the surgery for your results?

  4%
  2%
  17%
  21%
  23%
  24%
  9%

15) Were your results avaiable when you contacted us?

  3%
  4%
  17%
  21%
  23%
  26%
  6%

16) Level of satisfaction with amount of information provided?

  4%
  7%
  13%
  20%
  25%
  23%
  8%

17) Level of satisfaction with the manner in which the result was given?

  3%
  3%
  13%
  21%
  27%
  24%
  9%

About the staff:

18) Information provided by the reception staff

  0%
  2%
  26%
  24%
  30%
  7%
  11%

19) The helpfulness of the reception staff?

  1%
  4%
  21%
  30%
  34%
  4%
  6%

20) The information provided by other staff?

  1%
  1%
  17%
  26%
  28%
  20%
  7%

21) The helpfulness of other staff?

  0%
  0%
  17%
  24%
  29%
  23%
  7%

And Finally:

22) Your overall satisfaction with this practice?

  1%
  1%
  18%
  33%
  40%
  2%
  5%

Any further comments:(This part is your chance to voice your ideas for future services and improvments)

The following information provides us with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.

How old are you?

11352

Are you male or female?

How many years have you attended the practice?

1469