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We would be very grateful if you would take the time to complete the questionnaire below by circling as appropriate, in order that we may improve the service we offer to our patients. Many thanks.

1) As part of our commitment to ensuring good access to medical care for our patients, the practice offers late evening opening every Tuesday and Thursday until 8:30pm. Currently only doctors’ appointments and “Smokestop” appointments are available during late evening opening. Appointments for immunisations, cervical smears, travel advice, dressings, and chronic disease management such as asthma, coronary heart disease, high blood pressure and diabetes are currently provided by our practice nurses during normal working hours only.

If nursing services were available during late evening opening would you be likely to use them?

  59%
  28%
  13%

2) The practice has recently introduced a policy of asking patients the reason for their visit to see the doctor. This enables practice staff to signpost patients to the most appropriate person for their problem. It also allows the doctor seeing the patient to prepare for the consultation, eg chasing up test results before the appointment, meaning they have more time to spend discussing their patient’s concerns.

Are you happy to be asked the reason why you are visiting the doctor?

  76%
  18%
  6%

3) The practice is always reviewing the services it offers and is keen to offer a comprehensive range of health services. The following are possible new services which the practice may be able to offer, which our patients tell us they sometimes find it difficult to access. Please state whether or not you would be likely to use the following, if available on site:

-Pharmacy

  83%
  12%
  5%

-Optician

  59%
  36%
  5%

-Dentist

  63%
  32%
  5%

-Physiotherapist

  68%
  25%
  7%

-Chiropodist/Podiatrist

  61%
  32%
  7%

-Weight Loss Services

  55%
  38%
  7%

4) Telephone access to the practice is sometimes raised as a problem by our patients. At busy times there can sometimes be a delay in telephone answering, despite us deploying the majority of administrative staff to answering the telephone lines at busy times.

If you have contacted the practice by telephone recently how would you rate your experience? (1= very poor, 5= excellent)

  5%
  8%
  25%
  32%
  24%
  6%

5) Access to doctors is sometimes raised as a problem by our patients. We aim to provide timely appointments, based on clinical need, and offer a twice daily open-access Emergency Surgery for any problems which cannot wait until the next available appointment.

How would you rate ease of getting to see a doctor? (1= very poor, 5 = excellent)

  3%
  9%
  23%
  30%
  30%
  5%

6) To try and improve access to doctors, we are reviewing our procedures and it may be possible to offer telephone appointments on the same day that you contact the Surgery. Depending on the nature of the problem, the doctor may be able to manage your problem over the telephone, or arrange for face-to-face contact the same day if needed. This would offer easy and convenient access to a doctor, but we are unlikely to have the resources to be able to maintain the walk-in Emergency Surgery if this change is made.

Would you favour :

  60%
  32%
  8%

Thank you for completing this questionnaire. It would assist us if you would also provide the following information. Thank you.

Your Gender:

  31%
  65%
  4%

Your Age:

  18%
  28%
  38%
  8%
  3%
  5%

How would you describe how often you come to the practice?

  27%
  51%
  17%
  5%

Employment Status:

  44%
  13%
  38%
  5%