Forestside Medical Practice

Number of Responses: 79

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our appointment system and consultation process can be improved; if at all.

Please answer all of the questions and click Send when you are done.

Q1: How difficult was it to get through to your surgery?

Poor  2%

Fair  6%

Good  31%

Very Good  32%

Excellent  26%

Q2: How do you rate the surgery opening hours?

Poor  2%

Fair  16%

Good  34%

Very Good  32%

Excellent  13%

Q3: What Additional Hours would you like the practice to be open?

Early Mornings with a locum doctor 7-8am  0%

Saturday Mornings with a locum doctor 9.30-12.00 noon  32%

Evenings with a Practice Doctor 6.30-9.30pm  25%

Very Happy with the Current Opening Hours  39%

No response  4%

Q4: Within what timescale were you offered an appointment?

7-10 days  35%

over 10 days  11%

within 48 hours  7%

within 72 hours  12%

Same Day Urgent Appointment  26%

No response  9%

Q5: Which doctor did you see and at what site?

Dr Arnold  17%

Dr Besley  2%

Dr Cooper  0%

Dr Hill-Cousins  12%

Dr Hudson  15%

Dr Joseph  12%

A Locum Doctor  10%

Dr Pemberton  8%

Dr Roach  5%

Dr Wilson  6%

Dr Woollett  6%

No response  7%

At Dibden Purlieu Surgery  53%

At Marchwood Surgery  34%

No response  13%

Q6: Did the doctor ask enough questions about your current problem?

Poor  2%

Fair  7%

Good  16%

Very Good  30%

Excellent  40%

No response  5%

Q7: Did the doctor listen and hear what you had to say?

Poor  2%

Fair  2%

Good  18%

Very Good  26%

Excellent  48%

No response  4%

Q8: Did the doctor put you at ease?

Poor  2%

Fair  3%

Good  20%

Very Good  25%

Excellent  46%

No response  4%

Q9: Did you feel involved in the decisions made about your care?

Poor  2%

Fair  5%

Good  22%

Very Good  18%

Excellent  48%

No response  5%

Q10: Did the doctor show patience with your questions/worries today?

Poor  1%

Fair  3%

Good  17%

Very Good  25%

Excellent  50%

No response  4%

Q11: After seeing your doctor today do you feel able to understand and cope with your problem?

Much more than before my appointment  25%

A little more than before my appointment  22%

Same as before my visit  18%

No  1%

Does not apply  30%

No response  4%

Q12: How satisfied are you with your appointment today?

Fairly  7%

Good  24%

Very Good  21%

Excellent  37%

No response  11%

Q13: How often in the past 12 months have you been seen by a doctor?

None  8%

1-2 times  20%

3-4 times  35%

5-6 times  17%

7 or more times  16%

No response  4%

Q14: How helpful did you find our Reception Staff?

Fair  6%

Good  16%

Very Good  26%

Excellent  48%

No response  4%

Q15: How helpful did you find our Practice Nurse?

Fair  1%

Good  10%

Very Good  24%

Excellent  31%

No response  34%

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To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  50%

Female  46%

No response  4%

What age are you?

Under 16  0%

17 - 24  5%

25 - 34  7%

35 - 44  7%

45 - 54  16%

55 - 64  20%

65 - 74  25%

75 - 84  12%

Over 84  5%

What is the ethnic background with which you most identify?

White British  93%

White Irish  1%

Mixed White & Black Caribbean  0%

Mixed White & Black African  0%

Mixed White & Black Asian  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Black Caribbean  0%

Black African  1%

Chinese  0%

Other  3%

How would you describe how often you come to the practice?

Regularly  35%

Occasionally  50%

Very Rarely  8%

No response  7%

Many thanks for your time in answering the questions on this survey.