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We hope you will find time to complete our annual survey, which has been approved by members of our Patient Reference Group. We will discuss the results of the survey with members of our Patient Reference Group and also publish the results on our website and in the surgery.

1. INFORMATION ABOUT YOU

  14%
  24%
  62%

  2%
  22%
  21%
  11%
  13%
  10%
  5%
  3%
  1%
  12%

2. HOW WOULD YOU DESCRIBE HOW OFTEN YOU COME TO THE PRACTICE?

  32%
  42%
  21%
  5%

3. IF YOU NEED TO BE SEEN URGENTLY WE WILL GIVE YOU AN APPOINTMENT ON THE SAME DAY. If you need a non-urgent appointment we aim to give you an appointment within a week of your call, although it may be longer if you specify a particular doctor. With this in mind, please tell us how much you agree with the following statements:

  • If I need an urgent appointment I am usually seen on the same day or a doctor rings me

  46%
  36%
  10%
  1%
  0%
  7%

  • If I need a non-urgent appointment I am usually seen within one week by any doctor

  47%
  37%
  8%
  2%
  0%
  6%

  • I am happy with the current appointment system

  52%
  37%
  4%
  3%
  1%
  3%

4. WE ARE CURRENTLY OPEN FROM MONDAY TO FRIDAY 8AM TO 6PM, AND IN ADDITION WE OFFER A LATE EVENING SURGERY TO 8.30PM ON ALTERNATE MONDAYS & TUESDAYS. CONSIDERING OUR OPENING TIMES PLEASE TELL US HOW MUCH YOU AGREE WITH THE FOLLOWING STATEMENTS:

  • The Practice is open at times when I can attend an appointment

  48%
  35%
  4%
  1%
  0%
  12%

  • I am happy with the current opening times

  55%
  37%
  3%
  1%
  0%
  4%

5. WE WANT TO MAKE YOUR VISIT TO THE SURGERY AS PLEASANT AS POSSIBLE. PLEASE TELL US HOW MUCH YOU AGREE WITH THE FOLLOWING STATEMENTS:

  • The Practice is easy to get to

  57%
  37%
  0%
  0%
  0%
  6%

  • The staff are friendly and approachable

  63%
  29%
  2%
  1%
  0%
  5%

  • The Practice is clean and tidy

  62%
  32%
  1%
  0%
  0%
  5%

  • Overall I think the Practice is welcoming

  56%
  35%
  2%
  0%
  0%
  7%

6. PROVIDING EXCELLENT CLINICAL CARE IS OUR PRIORITY. PLEASE TELL US HOW SATISFIED GENERALLY YOU ARE WITH THE CLINICAL STAFF YOU SEE AT YOUR SURGERY

The Practice Doctors:

  • I feel listened to by my doctor

  56%
  30%
  6%
  1%
  0%
  7%

  • My doctor treats me with dignity and respect

  60%
  31%
  3%
  0%
  0%
  6%

  • I am confident in the treatment I receive

  51%
  34%
  7%
  1%
  0%
  7%

  • I am happy with the clinical care I receive

  53%
  34%
  7%
  0%
  0%
  6%

The Practice Nurses & Nurse Practitioners

  • I feel listened to by the Practice Nurse/Nurse Practitioner

  52%
  31%
  5%
  2%
  0%
  10%

  • The Nurse treats me with dignity and respect

  52%
  33%
  5%
  0%
  0%
  10%

  • I am confident in the treatment I receive

  51%
  31%
  7%
  1%
  0%
  10%

  • I am happy with the clinical care I receive

  50%
  32%
  7%
  0%
  0%
  11%

7. PLEASE TELL US WHAT YOUR EXPERIENCE IS WHEN CONTACTING US BY TELEPHONE

  • The receptionist is polite and welcoming

  64%
  28%
  3%
  0%
  0%
  5%

  • The receptionist offers me a range of appointment options (where applicable)

  50%
  38%
  6%
  0%
  1%
  5%

  • I am able to speak to a doctor on the telephone

  28%
  27%
  28%
  3%
  1%
  13%

  • I am able to speak to a nurse on the telephone

  28%
  23%
  32%
  3%
  1%
  13%

  • I can obtain my test results by telephone

  33%
  31%
  21%
  3%
  1%
  11%

8. PLEASE LET US KNOW IF YOU ARE AWARE OF THE FOLLOWING SERVICES CURRENTLY PROVIDED BY THE PRACTICE

  • Pre-bookable appointments with a doctor or nurse, up to three months in advance

  38%
  56%
  6%

  • Booking your GP appointment on-line (24 hour/7 day a week service)

  42%
  51%
  7%

  • Ordering your prescription on-line (24 hour/7 day a week service)

  40%
  53%
  7%

IF YOU WOULD LIKE INFORMATION ABOUT ANY OF THE ABOVE SERVICES PLEASE ASK AT RECEPTION

9. YOUR COMMENTS

Thank you for taking the time to complete the patient survey - we will publish the results in the New Year!