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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our telephone and appointment systems can be improved, if at all.

Please answer all of the questions and click Send when you are done.

Q1. Do you find it easy to get through when you are calling the surgery?

  20%
  56%
  20%
  4%

Q2. How helpful do you find the receptionists at the surgery?

  67%
  28%
  3%
  0%
  2%

Q3. When you last contacted us, how easy was it to get an appointment for the time you wanted?

  49%
  38%
  11%
  2%

Q4.If your problem was urgent, were you seen by a GP on the same day?

  72%
  8%
  20%

Q5. If your problem was non-urgent/routine, were you able to book an appointment with a GP (not necessarily a GP of your choice) within a few days?

  48%
  40%
  12%

Q6. If you wanted to see a specific GP, were you able to arrange a non-urgent/routine appointment with them within a few weeks?

  68%
  23%
  9%

Q7. How important is it to you that you see a specific GP when coming to this practice?

  12%
  40%
  45%
  3%

Q8. In general, how satisfied are you with the care you get at the surgery?

  66%
  26%
  5%
  0%
  3%

Q9. If your last appointment was a telephone consultation with a GP or nurse, how satisfied were you with the consultation?

  43%
  11%
  3%
  1%
  42%

Q10. How easy do you find it to cancel an appointment if you are unable to attend?

  56%
  19%
  3%
  1%
  21%

Q11. What suggestions, if any, do you have that could best improve telephone access to the surgery and our appointments system?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  28%
  70%
  2%

What age are you?

  0%
  2%
  5%
  13%
  12%
  18%
  30%
  14%
  0%
  6%

What is the ethnic background with which you most identify?

  92%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  5%

How would you describe how often you come to the practice?

  35%
  48%
  9%
  8%

Many thanks for your time in answering the questions on this survey.