Ivel Medical Centre

Number of Responses: 284

Dear Patient,

Many thanks for agreeing to take part in this survey to help us understand how our Practice performs and if there are any areas that we may be able to improve on.

Please answer all of the questions and click Send when you are done.

Appointments.

Q1: How easy was it to get an appointment for the time you wanted?

Not very easy  18%

Fairly easy  48%

Very easy  33%

No response  1%

Q2: Were you able to see the GP you wanted to see?

No  16%

Did not want specific GP  34%

Yes  47%

No response  3%

Q3: How easy was it to get an appointment with the GP you wanted to see?

Not very easy  26%

Fairly easy  38%

Very easy  18%

No response  18%

Q4: How important is it to you that you see a specific GP when coming to this practice?

Prefer not to say  1%

Not at all important  16%

Fairly important  49%

Very important  31%

No response  3%

Q5: How well do you know which days of the week your GP is available?

Very well  14%

Quite well  23%

Not at all well  32%

Not very well  27%

No response  4%

Opening Times.

Q6. How satisfied are you with the opening hours at the surgery ?

Very  48%

Fairly  33%

Neither satisfied nor dissatisfied  7%

Quite dissatisfied  2%

Very dissatisfied  2%

Don’t know opening hours  2%

No response  6%

Q7. As far as you know is the surgery open...

Q8. Would you like the surgery open at additional times?

Yes  52%

No  39%

No response  9%

If yes, please state when:

Patient Experience.

Q9. How easy do you find getting into the building at the surgery ?

Very easy  55%

Fairly easy  30%

Not very easy  6%

Not at all easy  4%

No response  5%

Q10. How clean is the GP surgery ?

Very clean  54%

Fairly clean  39%

Not very clean  1%

Not at all clean  0%

Don’t know  1%

No response  5%

Q11. In the reception Area, can other patients overhear what you say to the receptionist?

Yes, but don’t mind  68%

Yes and am not happy about it  21%

No, other patients can’t overhear  1%

Don’t know  5%

No response  5%

Q12. How helpful do you find the receptionists at the surgery ?

Very  62%

Fairly  30%

Not very  2%

Not at all  1%

No response  5%

Q13. How long after your appointment time do you normally wait to be seen?

I don’t normally have appts at a specific time  3%

I am normally seen on time  8%

Less than 5 minutes  8%

5 to 15 minutes  48%

15-30 minutes  22%

More than 30 minutes  1%

Can’t remember  2%

No response  8%

Q14. How do you feel about how long you normally have to wait ?

I don’t normally have to wait long  58%

I have to wait a bit too long  24%

I have to wait far too long  2%

No opinion/doesn’t apply  8%

No response  8%

To help us analyse your answers please tell us a few things about yourself. This information will help to make sure that we receive feedback from a representative sample of the patients registered at this Practice.

Are you male or female?

Male  36%

Female  59%

No response  5%

What age are you?

Under 16  0%

17 - 24  3%

25 - 34  15%

35 - 44  11%

45 - 54  16%

55 - 64  20%

65 - 74  17%

75 - 84  9%

Over 84  1%

No response  8%

How would you describe how often you come to the practice?

Regularly  34%

Occasionally  47%

Very Rarely  14%

No response  5%

Many thanks for your time in answering the questions on this survey.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1988 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.