We would be grateful if you would complete this survey about your general practice. We want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Q2 How easy is it to get through to someone at your GP practice on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Q5 How important is it to you to be able to book appointments ahead of time in your practice?
Q6 How easy is it to book ahead in your practice?
Thinking of times when you are willing to see any doctor:
Q7 How quickly do you usually get seen?
Q8 How do you rate this?
Thinking of times when you want to see a particular doctor:
Q9 How quickly do you usually get seen?
Q10 How do you rate this?
Thinking of your most recent consultation with a doctor or nurse
Q11 How long did you wait for your consultation to start?
Q12 How do you rate this?
Q13 Is there a particular GP you usually prefer to see or speak to?
Q14 How often do you see or speak to the GP you prefer?
How do you access medical and practice information:
Q15 Which of the following choices have you used to get medical advice either on the telephone or in person? Please tick all boxes that apply.
Q16 How do you hear about practice news or updates? Please tick all boxes that apply.
How good was the last GP/nurse you saw at each of the following?
(If you haven’t seen a GP/nurse in your practice in the last 6 months, please go to Q28)
Q17 Giving you enough time
Q18 Listening to you
Q19 Explaining tests and treatments
Q20 Involving you in decisions about your care
Q21 Treating you with care and concern
Q22 Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP or nurse you last saw, and if you wish to, please write it here:
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q23 Understand your health problems?
Q24 Cope with your health problems
Q25 Keep yourself healthy
Q26 Overall, how would you describe your experience of your GP surgery?
Q27 Would you recommend your GP surgery to someone who has just moved to your local area?
It will help us to understand your answers if you could tell us a little about yourself
Q28 Are you?
Q29 How old are you?
Q30 Do you have a long-standing health condition?
Q31 What is your ethnic group?
Q32 Which of the following best describes you?
Finally, we are interested in any other comments you would like to make, in particular anything good about your practice or that we could improve?:
Thank you for taking the time to complete this questionnaire.