56

1. On average, how promptly do the reception staff answer the phone when trying to get through to the surgery?

  26%
  64%
  7%
  1%
  0%

2. I am generally informed by the reception staff if the doctor's surgery is running late.

  14%
  26%
  39%
  14%
  5%

3. I can get an appointment to have bloods taken within a reasonable amount of time

  7%
  57%
  19%
  5%
  10%

4. The current system of phoning the surgery for test results works well.

  14%
  50%
  12%
  3%
  14%
  7%

How could it be better?

5. If you use the practice website how relevant and useful do you find the information contained?

  35%
  32%
  1%
  0%
  28%
  4%

How could we make the information better?

6. If you order your prescriptions online, how easy do you find this?

  50%
  14%
  1%
  3%
  26%
  6%

If you don't order online, can you explain why?

7. It is important to me that the surgery has a modern interior

  5%
  48%
  37%
  5%
  3%

8. The waiting room at Highworth is a pleasant environment to be in

  0%
  64%
  19%
  5%
  7%
  5%

How could we improve it?

9. I find it easy to hear the tannoy system when patients are being called

  10%
  58%
  25%
  0%
  5%

10. After seeing a hospital consultant, do you find the time it takes for the letter to reach the GP is reasonable?

  76%
  16%
  8%