1. On average, how promptly do the reception staff answer the phone when trying to get through to the surgery?
2. I am generally informed by the reception staff if the doctor's surgery is running late.
3. I can get an appointment to have bloods taken within a reasonable amount of time
4. The current system of phoning the surgery for test results works well.
How could it be better?
5. If you use the practice website how relevant and useful do you find the information contained?
How could we make the information better?
6. If you order your prescriptions online, how easy do you find this?
If you don't order online, can you explain why?
7. It is important to me that the surgery has a modern interior
8. The waiting room at Highworth is a pleasant environment to be in
How could we improve it?
9. I find it easy to hear the tannoy system when patients are being called
10. After seeing a hospital consultant, do you find the time it takes for the letter to reach the GP is reasonable?