92

Thank you for agreeing to be part of our virtual Patient Representative Group and I hope you can spend 5 or 10 minites completing this initial survey about communication with the Practice.


In the past 6 months

1. How easy have you found getting through on the telephone?

  52%
  41%
  2%
  4%

2. How helpful do you find the reception team?

  86%
  13%
  0%
  0%

3. How satisfied have you been with the ability to access our duty clinical team for urgent, same day advice?

  79%
  13%
  0%
  6%
  2%

4. How satisfied have you been with the ability to access the service for a non urgent routine issue?

  51%
  28%
  10%
  7%
  4%

5. How easy have you found it to speak on the telephone with a doctor?

  44%
  31%
  0%
  22%
  3%

6. If you have had a consultation in the last 6 months, what level of satisfaction have you experienced in the clinician having listened to you?

i. Practice Nurse/Health Care Assistant

  57%
  11%
  0%
  26%
  6%

ii. Nurse Practitioner

  66%
  9%
  1%
  19%
  5%

iii. GP

  89%
  3%
  3%
  3%
  2%

6. If you have had a consultation in the last 6 months, what level of satisfaction have you experienced in the clinician giving you advice?

i. Practice Nurse/Health Care Assistant

  47%
  9%
  2%
  33%
  9%

ii. Nurse Practitioner

  53%
  11%
  1%
  29%
  6%

iii. GP

  79%
  11%
  1%
  5%
  4%

7. When you visit the Practice premises, how helpful do you find the information material on display, eg., posters/leaflets?

  19%
  44%
  4%
  28%
  5%

8. How informative do you find the Practice Newsletter?

  34%
  30%
  2%
  30%
  4%

What more information would you like to access and in what format?

9. How useful do you find the Practice website?

  43%
  11%
  1%
  41%
  4%

10. How helpful is it to you to communicate be e-mail?, eg, to order repeat prescriptions; change personal details

  53%
  6%
  3%
  34%
  4%

The Practice is developing a new website, what additional facilities and information would you like included in that website?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  29%
  67%
  4%

What age are you?

  1%
  2%
  5%
  13%
  15%
  18%
  29%
  9%
  4%
  4%

What is the ethnic background with which you most identify?

  98%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%

How would you describe how often you come to the practice?

  47%
  40%
  9%
  4%

Many thanks for your time in answering the questions on this survey.