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Thank you for agreeing to be part of our virtual Patient Representative Group and I hope you can spend 5 or 10 minites completing this initial survey about communication with the Practice.
In the past 6 months
1. How easy have you found getting through on the telephone?
2. How helpful do you find the reception team?
3. How satisfied have you been with the ability to access our duty clinical team for urgent, same day advice?
4. How satisfied have you been with the ability to access the service for a non urgent routine issue?
5. How easy have you found it to speak on the telephone with a doctor?
6. If you have had a consultation in the last 6 months, what level of satisfaction have you experienced in the clinician having listened to you?
i. Practice Nurse/Health Care Assistant
ii. Nurse Practitioner
iii. GP
6. If you have had a consultation in the last 6 months, what level of satisfaction have you experienced in the clinician giving you advice?
i. Practice Nurse/Health Care Assistant
ii. Nurse Practitioner
iii. GP
7. When you visit the Practice premises, how helpful do you find the information material on display, eg., posters/leaflets?
8. How informative do you find the Practice Newsletter?
What more information would you like to access and in what format?
9. How useful do you find the Practice website?
10. How helpful is it to you to communicate be e-mail?, eg, to order repeat prescriptions; change personal details
The Practice is developing a new website, what additional facilities and information would you like included in that website?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.