Berryfields Medical Centre

Number of Responses: 13

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. How often do you access the Berryfields website?

Regularly  38%

Occassionally  53%

Never  7%

Q2. How easy do you find getting through to the practice on the telephone?

Very easy  76%

Fairly easy  23%

Not very easy  0%

Not at all easy  0%

Q3. What is your level of satisfaction with the practice's opening hours?

Very Good  30%

Good  61%

Fair  0%

Poor  7%

Q4. How easy do you find getting into the building at the surgery ?

Very easy  84%

Fairly easy  15%

Not very easy  0%

Not at all easy  0%

Q5. How comfortable is the waiting area (e.g. chairs) ?

Excellent  15%

Very Good  46%

Good  23%

Fair  7%

Poor  7%

Q6. How clean is the GP surgery ?

Very clean  92%

Fairly clean  7%

Not very clean  0%

Not at all clean  0%

Don’t know  0%

Q7. In the reception Area, can other patients overhear what you say to the receptionist?

Yes, but don’t mind  69%

Yes and am not happy about it  7%

No, other patients can’t overhear  0%

Don’t know  23%

Q8. How helpful do you find the receptionists at the surgery ?

Very  100%

Fairly  0%

Not very  0%

Not at all  0%

Q9. How easy do you find it to see your named doctor?

Very easy  53%

Fairly easy  38%

Not very easy  0%

Not easy at all  0%

I do not know who my named doctor is  7%

Q10. How easy do you find it to speak to your named doctor over the telephone?

Very easy  30%

Fairly easy  46%

Not very easy  7%

Not easy at all  0%

I do not know who my named doctor is  15%

Q11. How long after your appointment time do you normally wait to be seen?

I don’t normally have appts at a specific time  7%

I am normally seen on time  7%

Less than 5 minutes 5 to 15 minutes  53%

15-30 minutes  30%

More than 30 minutes  0%

Can’t remember  0%

Q12. How do you feel about how long you normally have to wait ?

I don’t normally have to wait long  53%

I have to wait a bit too long  15%

I have to wait far too long  0%

No opinion/doesn’t apply  23%

No response  9%

Q13. Overall how satisfied are you with the practice?

Very  76%

Fairly  15%

Not very  0%

Not at all  0%

No response  9%

Q14. How satisfied are you with the clinical care and attention you receive from the practice?

Very  84%

Fairly  7%

Not very  0%

Not at all  0%

No response  9%

Any comments/suggestions about how we could improve our services?

Any comments/suggestions about how we could improve?