Patient Appointment/Prescription Ordering Survey

Number of Responses: 478

Patient Appointment/Prescription Ordering Survey

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our appointment system and repeat prescription service could be improved

Q1. How satisfied are you with the current system for booking appointments?

Very  70%
Fairly  28%
Not at all  1%

Q2. Would you use an online service for booking appointments if it was available?

Yes  52%
No  20%
Possibly  19%
No access to a computer  7%

Q3. How satisfied are you with the current system for requesting repeat prescriptions?

Very  57%
Fairly  26%
Not at all  2%
No response  15%

Q4. Would you use an online service for requesting repeat prescriptions if it was available?

Yes  60%
No  15%
Possibly  10%
No access to a computer  8%
No response  7%

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  33%
Female  66%
No response  1%

What age are you?

Under 16  0%
17 - 24  4%
25 - 34  16%
35 - 44  18%
45 - 54  17%
55 - 64  16%
65 - 74  16%
75 - 84  7%
Over 84  1%
No response  5%

What is the ethnic background with which you most identify?

White British  65%
White Irish  2%
Mixed White & Black Caribbean  2%
Mixed White & Black African  0%
Mixed White & Black Asian  0%
Indian  2%
Pakistani  0%
Bangladeshi  0%
Black Caribbean  7%
Black African  4%
Chinese  0%
Other  10%
No response  8%

How would you describe how often you come to the practice?

Regularly  31%
Occasionally  52%
Very Rarely  14%
No response  3%

Many thanks for your time in answering the questions on this survey.

Auckland Surgery