178

Thinking about making an appointment -

1. How easy is it to get through to someone on the phone?

  36%
  45%
  11%
  4%
  1%
  3%

2. How easy is it to speak to a doctor or nurse on the phone?

  23%
  40%
  14%
  3%
  17%
  3%

3. How do you prefer to book your appointment?

  20%
  19%
  58%
  3%

4. If you want to book days or weeks ahead, how do you find this?

  21%
  32%
  14%
  10%
  18%
  5%

5. Which of the following methods would you prefer to use to book appointments? (tick all that apply)

  35%
  82%
  17%
  30%

6. In order to avoid wasted appointments, would you like to be reminded about your appointment?

  8%
  19%
  69%
  4%

7. Extended surgeries are currently run on Tuesday morning from 7am and Saturday morning 8-11 am.

How useful is this to you?

  29%
  19%
  3%
  1%
  43%
  5%

8. How helpful do you find the receptionists?

  64%
  25%
  6%
  1%
  4%

Thinking about the services offered by the practice -

9. How would you like to receive test results?

  15%
  12%
  61%
  3%
  9%

Any other method

10. How important is it to you to be registered with a particular doctor and to see that doctor?

  55%
  35%
  4%
  1%
  5%

11. In the last 12 months have you used any of the health services below instead of using similar services which might be available at the surgery? (tick all that apply)

  16%
  8%
  14%
  4%
  1%
  2%
  60%
  0%

Any other service

12. Why did you use these services? (tick all that apply)

  21%
  2%
  2%
  4%
  0%

Any other reason

13. Overall how satisfied are you with the care you get at this surgery?

  67%
  24%
  1%
  0%
  8%

14. In Stowmarket there are two GP practices. What made you choose Combs Ford Surgery? (tick all that apply)

  47%
  5%
  17%
  28%
  33%

Any other reason

About you -

15. Are you

  28%
  69%
  3%

16. How old are you

  1%
  24%
  36%
  17%
  16%
  6%

17. Which of the following best describes you?

  39%
  1%
  2%
  6%
  5%
  35%
  3%
  9%

18. Do you have a long standing health condition

  58%
  28%
  5%
  9%

19. If you have a long standing health condition, would you like to meet in a group with others in the same situation?

  18%
  43%
  29%
  10%

Please continue below if there are any other general comments you would like to make.

Comments

Thank you for completing this survey. Results will be published on the website and in the Practice in the New Year.