Combs Ford Surgery Patient Survey November 2011

Number of Responses: 178

Thinking about making an appointment -

1. How easy is it to get through to someone on the phone?

Very easy 36%

Fairly easy 45%

Not very easy 11%

Not at all easy 4%

Haven’t tried 1%

No response 3%

2. How easy is it to speak to a doctor or nurse on the phone?

Very easy 23%

Fairly easy 40%

Not very easy 14%

Not at all easy 3%

Haven’t tried 17%

No response 3%

3. How do you prefer to book your appointment?

On the day 20%

In advance 19%

Combination of both 58%

No response 3%

4. If you want to book days or weeks ahead, how do you find this?

Very easy 21%

Fairly easy 32%

Not very easy 14%

Not at all easy 10%

Haven’t tried 18%

No response 5%

5. Which of the following methods would you prefer to use to book appointments? (tick all that apply)

In person 35%

By phone to receptionist 82%

Automated telephone system 17%

Online 30%

6. In order to avoid wasted appointments, would you like to be reminded about your appointment?

By phone 8%

By text 19%

Not necessary 69%

No response 4%

7. Extended surgeries are currently run on Tuesday morning from 7am and Saturday morning 8-11 am.

How useful is this to you?

Very useful 29%

Fairly useful 19%

Not very useful 3%

Not at all useful 1%

Never used 43%

No response 5%

8. How helpful do you find the receptionists?
Very helpful  64%
Fairly helpful  25%
Not very helpful  6%
Not at all helpful  1%
No response  4%

Thinking about the services offered by the practice -

9. How would you like to receive test results?

By text message to my mobile 15%

By phoning in to speak to an administrator 12%

By phone from a nurse 61%

Other (please state other method) 3%

No response 9%

Any other method

10. How important is it to you to be registered with a particular doctor and to see that doctor?

Very important 55%

Important 35%

Not very important 4%

Not important 1%

No response 5%

11. In the last 12 months have you used any of the health services below instead of using similar services which might be available at the surgery? (tick all that apply)

A & E 16%

Harmoni out of hours service 8%

NHS Direct 14%

NHS Walk in centre 4%

Family Planning clinic 1%

Counsellor 2%

None 60%

Other (please state services used) 0%

Any other service

12. Why did you use these services? (tick all that apply)

Surgery was closed ie evening/weekend 21%

Convenience 2%

Didn’t think my GP practice could help 2%

Didn’t know what to do 4%

Other (please state reasons) 0%

Any other reason

13. Overall how satisfied are you with the care you get at this surgery?

Very satisfied 67%

Fairly satisfied 24%

Not very satisfied 1%

Not at all satisfied 0%

No response 8%

14. In Stowmarket there are two GP practices. What made you choose Combs Ford Surgery? (tick all that apply)
I live near the surgery  47%
I am able to get transport to the surgery  5%
Personal recommendation  17%
Family have always been registered with this practice  28%
Importance of being registered with a named doctor  33%
Any other reason

About you -

15. Are you

Male 28%

Female 69%

No response 3%

16. How old are you

Under 16 1%

16-44 24%

45-64 36%

65-74 17%

75 or over 16%

No response 6%

17. Which of the following best describes you?
Employed (full, part time, self employed)  39%
Unemployed/looking for work  1%
At school or full time education  2%
Unable to work due to long term sickness  6%
Looking after home/family  5%
Retired from paid work  35%
Other  3%
No response  9%

18. Do you have a long standing health condition

Yes 58%

No 28%

Don’t know/cannot say 5%

No response 9%

19. If you have a long standing health condition, would you like to meet in a group with others in the same situation?

Yes 18%

No 43%

Doesn’t apply to me 29%

No response 10%

Please continue below if there are any other general comments you would like to make.

Comments

Thank you for completing this survey. Results will be published on the website and in the Practice in the New Year.