Local Practice Patient Survey – Information for patients
Each year, your local GP practice is given a fixed budget by the Department of Health to pay for different types of health care.
As a patient of this practice, we want to know what you think about the services we provide for you.
We are asking you for your views on the following:
- how easy it is for you to find out information about your GP practice
- if this information meets your needs
- how you think we could reduce waiting times
- your ideas for improving the system for making appointments
- what you think about our premises
- how satisfied you are with our services, overall
- how you would like to be involved in planning changes to improve services in the future.
This short survey contains questions, most of which are to be answered by ticking either one box or a number of boxes.
Two questions ask you to rate your level of satisfaction on a scale between very satisfied and very dissatisfied.
For some questions, where we think it is important we hear what you want to say in your own words, we have provided a box for you to write in.
This is your chance to tell us what you really think about your local GP practice and we hope you will take this opportunity of giving us your feedback.
Your participation in this survey is entirely voluntary and you have the right not to participate or withdraw your participation at any time.
The information you share with us will be treated in the strictest confidence and will not be made available to any third party.
Thank you for working with us to improve local health services.
Local patients, local priorities, local services
Information about our services
1. How easy is it to find out about the opening hours and services offered by your GP practice? (tick one box)
How do you find out information about your GP practice? (tick all boxes that apply)
If you answered 'None of the above' please tell us where you look
Does this information meet your needs?
If you ticked no, please tell us how this can be improved in the box below:
Appointment times:
Sometimes, you may have to wait to be seen by a doctor or nurse after your allocated appointment time. In order to reduce waiting times, should we? (please tick any box you agree with):
In the box below, please tell us how long you would be prepared to wait before you would want an explanation for the delay.
Making an appointment:
Sometimes, patients can find it difficult to get an appointment. We can only offer an appointment when we have doctors or nurses available to see people. We have spent some of our budget on trying to improve this which means it has reduced the amount we have to spend on other services we would like to offer.
In the box below, please tell us what you think we could do other than offer more appointments to make it easier for patients to get an appointment.
Premises:
Thinking about access into the building at your surgery, how do you find this?
Do you consider yourself disabled?
If you have answered yes to this question, please write any comments you wish to make about the surgery (for example, disabled toilets, height of desks, etc) in the box below:
Is it easy for you to find your way around the practice (for example, does the practice have clear signposting?)
How clean is your GP surgery?
Patient experience of the service:
In general, how satisfied are you with the service you get from your GP? (please tick one box on the scale below):
In general, how satisfied are you with the service you get from reception staff? (please tick one box on the scale below):
Would you recommend your GP practice to someone who has just moved into your local area?
If you would recommend your GP surgery to someone else, please tell us why. If you would not recommend your GP surgery to someone else, please tell us why not.
Please write your answer in the box below:
Changes to services:
How would you prefer to be told about changes to local health services, for example, opening times of your GP practice, hospital services, treatment in the community, etc?
If you clicked 'Other' above please tell us
How would you like to be involved in planning changes to local health services, for example, new services, hospital services? (please tick all boxes that apply)
If you clicked 'Other' above please tell us
Please use the space below to tell us about anything you feel that is important that we may have missed.