90

Q1. What is your level of satisfaction with the practice's opening hours?

  0%
  5%
  7%
  28%
  33%
  24%

Q2. Ease of contacting the practice on the telephone.

  3%
  5%
  11%
  40%
  22%
  17%

Q3. Satisfaction with the day and time arranged for your appointment.

  0%
  8%
  17%
  28%
  22%
  21%
  4%

Q4. Chances of seeing a doctor/nurse within 48 hours

  7%
  8%
  16%
  26%
  24%
  15%

Q5. Chances of seeing a doctor/nurse of YOUR choice.

  3%
  11%
  17%
  35%
  17%
  14%

Q6.Opportunity of speaking to a doctor/nurse on the telephone when necessary.

  45%
  15%
  6%
  16%
  8%
  6%

Q7. Comfort level of the waiting room (eg. chairs, magazines etc)

  0%
  4%
  17%
  43%
  26%
  7%

Q8. Length of time waiting in the practice.

  1%
  25%
  33%
  28%
  8%
  2%

Q9. The manner in which you were treated by the reception staff.

  0%
  3%
  14%
  28%
  26%
  26%

Q10. Respect shown for your privacy and confidentiality.

  7%
  3%
  16%
  24%
  24%
  21%
  5%

Q11. Information provided by the practice about its service (eg. repeat prescriptions, test results, cost of private certificates etc)

  8%
  6%
  14%
  32%
  17%
  18%
  5%

Q12. Repeat Prescriptions ready on time.

  21%
  4%
  5%
  18%
  26%
  23%

Q13. Prescription ready on time.

  18%
  4%
  3%
  17%
  22%
  21%
  15%

Q14. Handling of prescription queries.

  26%
  4%
  4%
  17%
  26%
  18%
  5%

Q15. Were you told when to contact us for your test results?

  32%
  3%
  7%
  22%
  18%
  14%
  4%

Q16.Were results available when you contacted us?

  32%
  6%
  8%
  15%
  21%
  14%
  4%

Q17. How satisfied were you with the amount of information about your results provided?

  31%
  4%
  7%
  18%
  22%
  11%
  7%

Q18. How satsified were you with the manner in which your result was given?

  32%
  3%
  7%
  22%
  23%
  10%
  3%

Q19. How easy do you find the opportunity for making compliments OR complaints to this practice about it's service and quality of care?

  50%
  7%
  5%
  6%
  15%
  14%

Q20. How satisfactory do you find the information provided by the practice about how to prevent illness and stay healthy? (eg. alcohol use, health risks of smoking, diet habits etc)

  17%
  3%
  14%
  32%
  17%
  14%

Q21. The availability and administration of reminder systems for ongoing health checks is...

  26%
  10%
  8%
  20%
  21%
  13%

Q22. The practice's respect of your right to seek a second opinion OR complementary medicine was.....

  66%
  1%
  4%
  11%
  8%
  7%

Please use this space to give any other comments.

(ANSWER)

Please take the time to fill in the following:

Q1. Are you:

  42%
  55%
  3%

Q2. Are you:

  3%
  6%
  18%
  23%
  16%
  14%
  12%
  3%
  1%

Q3. How would you describe your ethnicity -

  7%
  3%
  6%
  2%
  2%
  5%
  20%
  1%
  16%
  1%
  3%
  11%
  2%
  3%
  3%
  2%
  0%
  2%
  0%
  0%
  3%
  0%
  0%
  0%
  8%

Q4. Are you

  35%
  16%
  20%
  21%
  8%

Q5. Do you suffer from any of the following

  7%
  0%
  12%
  0%
  0%
  15%
  8%
  58%