Dear Patient
Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.
Please answer all of the questions.
Q1 How easy was it to get an appointment for the time you wanted?
ANSWER
Not very easy
Fairly easy
Very easy
Q2 Were you able to see the GP you wanted to see?
ANSWER
No
Yes
Did not want specific GP
Q3 How easy was it to get an appointment with the GP you wanted to see ?
ANSWER
Not very easy
Fairly easy
Very easy
Q4 How important is it to you that you see a specific GP when coming to this practice?
ANSWER
Not at all important
Fairly important
Very important
Q5 How well do you know which days of the week your GP is available?
ANSWER
Very well
Quite well
Not at all well
Q6 To help us analyse your answers please tell us a few things about yourself
Are you Male of female
What age are you?
ANSWER
Under 16
17-24
25-34
35-44
45-54
55-64
65-74
75-84
Over 84
What is the ethnic background with which you most identify?
ANSWER
White British
White Irish
Mixed White and Black Caribbean
Mixed White and black African
Mixed White and black Asian
Indian
Pakistan
Bangladeshi
Black Caribeean
Black African
Chinese
Other
Q7 How would you describe how often you come to the practice?
ANSWER
Regularly
Occasionally
Very rarely
Q8 How satisfied are you with the opening hours at the surgery?
ANSWER
Very
Fairly
Neither satisfied nor dissatisfied
Don;t know the opening hours
Q9 Would you like the surgery open at additional times?
ANSWER
Yes
No
Q10 How easy do you find getting into the building at the surgery?
ANSWER
Very easy
Fairly easy
Not very easy
Not at all easy
Q11 How clean is the GP surgery?
ANSWER
Very clean
Fairly clean
Not very clean
Q12 In the reception area can other patients overhear what you say to the receptionist?
ANSWER
Yes but don;t mind
Yeas and am not happy about it
No other patients can't overhear
Don;t know
Q13 How helpful do you find the receptionists at the surgery?
ANSWER
Very
Fairly
Not very
Q14 How long after your appointment do you normally wait to be seen
ANSWER
I am normally seen on time
Less than 5 minutes
5 to15 minutes
15-30 minutes
Q15 How do you feel about how long you normally have to wait?
ANSWER
I don;t normally have to wait long
I have to wait a bit too long
I have to wait far too long
No opinion/doesn't apply
Many thanks for your time in answering the questions on this survery if replying on line please click send survey when completed.