Northgate Medical Practice Primary Care Specialist

Minor Surgery Service - Dr. Andy Johnson

You have been given this questionnaire because you have been sent an appointment for the Routine Minor Surgery Service at Northgate Medical Practice.

Your feedback is extremely valuable and would be greatly appreciated. Your comments will help us to continue to develop and improve services so please try to complete this as fully as possible. This questionnaire will remain anonymous and your subsequent treatments will not be affected by your response.

Are you male or female?

 
 

What is your age?

 
 
 
 
 
 
 
 

1: Once your GP had seen you, how long did you have to wait for your Minor Surgery appointment with the specialist?

 
 
 

2: Was this time:

 
 
 

3: Did you find it easy to get to the clinic for your appointment?

 
 

4: If No, why did you this problematic? How could this be improved?

5: Were you seen within a reasonable time of your allotted appointment slot?

 
 

6: If you were not seen at your appointment time, were you kept informed of why?

 
 
 

7: Did you feel that the time you spent with the GP Surgeon was long enough?

 
 
 

8: Did you feel that your appointment with the GP Surgeon was thorough enough?

 
 

9: Were you able to ask any questions througout your appointment?

 
 

10: Were you happy with the explanations given to you during your appointment?

 
 
 
 

During the Procedure

11: Did you have any pain or discomfort during the procedure? Please rate any discomfort.

 
 
 
 

12: Can you rate your overall experience in terms of the care and support offered by the GP Surgeon and the nurse?

 
 
 
 
 

After the Operation

13: Did you receive any post operative advice and did you feel well informed of any aftercare arrangements?

 
 

IF YOU EXPERIENCE ANY KIND OF PROBLEM AFTER YOUR PROCEDURE, PLEASE CONTACT US AS SOON AS POSSIBLE at Northgate Medical Practice, 1 Northgate, Canterbury, Kent, CT1 1WL

14: In order for us to continue to improve & redesign services, we would be grateful for any further comments or suggestions that you might have on our community service:

Thank you for taking the time to complete this questionnaire about your Minor Surgery appointment.