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Patient Satisfaction Survey 2017

Are you being seen by:

  79%
  17%
  1%
  1%

Name of Doctor/Practice Nurse

  6%
  11%
  7%
  15%
  6%
  1%

Have you asked to specifically see this clinician?

  33%
  61%
  6%

If you asked to specifically see this clinician, why?

Would you be happy to see an alternative clinician?

  78%
  18%
  4%

If you would not be happy to see an alternative clinician, why?

Please rate each of the following areas:

1. Speed at which the telephone was answered initially?

  4%
  11%
  48%
  34%
  3%

2. Length of time you had to wait for a appointment

  1%
  12%
  48%
  35%
  4%

3. Convenience of day and time of your appointment?

  0%
  4%
  46%
  47%
  3%

4. Seeing the Doctor of your choice?

  6%
  14%
  37%
  37%
  6%

5. Length of time waiting to see the Doctor or Nurse?

  4%
  6%
  54%
  29%
  7%

6. Prescription ready within 48 hours?

  16%
  2%
  22%
  48%
  12%

7. Handling of prescription queries?

  16%
  2%
  28%
  40%
  14%

8. Were you told when to contact us for your results?

  22%
  2%
  28%
  34%
  14%

9. Results available when you contacted us?

  21%
  2%
  29%
  33%
  15%

10. Level of satisfaction with the amount of information provided?

  19%
  2%
  27%
  39%
  13%

11. The information provided by the Reception staff

  4%
  1%
  34%
  50%
  11%

12. The helpfulness of the Reception staff?

  2%
  1%
  30%
  56%
  11%

13. The information provided by other staff?

  6%
  1%
  32%
  47%
  14%

14. The helpfulness of other staff?

  5%
  1%
  32%
  48%
  14%

15. My overall satisfaction with the practice?

  1%
  1%
  29%
  57%
  12%

Any further comments:

How old are you?

  1%
  13%
  9%
  17%
  15%
  14%
  8%
  1%
  22%

Gender

  28%
  49%
  23%

How many years have you been attending this practice?

  15%
  5%
  15%
  48%
  17%

Are you aware we are on these media sites?

  27%
  27%
  28%
  1%

Are you aware you can comment on the practice on the NHS Choices Website?

  48%
  33%
  19%