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Dear Patient,

Many thanks for agreeing to take part in this survey to help our practice understand your views

Please answer all of the the questions and click send when you are done.

Patient Experience

Q1 How easy do you find getting into the buiilding at the practice?

  84%
  13%
  0%
  0%
  3%

Q2 How clean is the practice?

  76%
  19%
  0%
  0%
  0%
  5%

Q3 In the Reception Area ,can other patients overhear what you say to the receptionist?

  63%
  19%
  3%
  11%
  4%

Q4 Are you aware should you prefer to speak to a receptionist in private such arrangements can be made?

  34%
  64%
  2%

Q5 How helpful do you find the receptionists at the practice

  56%
  33%
  5%
  3%
  3%

Q6 How do you feel about how long you normally have to wait to see the doctor or nurse?

  55%
  29%
  9%
  3%
  4%

Q7 Are you informed by the receptionist if the doctor or nurse is running late?

  40%
  53%
  7%

Q8 When you have been seen by the doctor or nurse how would you rate your visit?

  44%
  36%
  11%
  4%
  1%
  0%
  4%

If you would like to make any further comments.

Online Services

Q9 Are you aware that the practice has a website?

  66%
  31%
  3%

Q10 If Yes do you find the practice website user friendly and easy to navigate?

  51%
  19%
  30%

Q11 Are you aware the practice offers online services for booking appointments and ordering repeat prescriptions?

  63%
  33%
  4%

Q12 Would you use the online services?

  76%
  18%
  6%

Developing the Patient Participation Group

Q13 Are you aware the Practice has a patient participation group

  15%
  80%
  5%

Q14 Woudl you be intersted in joining the group

  20%
  74%
  6%

Q15 If Yes would you be interested in attending a meeting at the Practice to look at developing the group rather than being a virtual group

  16%
  50%
  34%

Q16 Do you think using social media such as Facebook or Twitter is a way foward to develop the group and promote the practice.

  44%
  46%
  10%

Finally,please add any other comments you would like to make about the practice: