Patient Survey 2017-2018
We want to be better at communicating with our patients. We want to make sure you can read and understand the information we send you. We want to know if you need information in Braille, large print or easy read. We want to know if you need a British sign language interpreter or advocate. We want to know if we can support you to lip read or use a hearing aid or communication tool.
How helpful do you find the Receptionists at Bewick Crescent/Heighington?
How did you find the attitude of the Receptionist? Please tick all boxes that apply.
If you were unable to see the GP/Nurse of your first choice, did the Receptionist advise you of alternative options?
In the Reception area, can other patients hear what you say to the Receptionists?
How easy is it to get through to someone at Bewick Crescent on the telephone?
How easy is to speak to a GP or Nurse on the telephone at Bewick Crescent/Heighington?
If you need to see a GP urgently, can you normally be seen on the same day?
How important is it to you to be able to book appointments ahead of time at Bewick Crescent/Heighington?
How easy is it to book ahead at Bewick Crescent?
How quickly do you usually get seen?
Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all the boxes that apply.
The next 6 questions refer to the last time you saw a GP at Bewick Crescent/Heighington.
How good was that GP at giving you enough time?
How good was the GP at listening to you?
How good was the GP at explaining tests and treatments?
How good was the GP at involving you in decisions about your care?
How good was the GP at treating you with care and concern?
Did you have confidence and trust in the GP you saw or spoke to?
The next 6 questions refer to the last Nurse you saw at Bewick Crescent/Heighington.
How good was the Nurse at giving you enough time?
How good was the Nurse at explaining tests and treatments?
How good was the Nurse at involving you in decisions about your care?
How good was the Nurse at treating you with care and concern?
Did you have confidence and trust in the Nurse you saw or spoke to?
It will help us understand your answers if you could tell us a little about yourself. Are you?
How old are you?