Sandy Lane Surgery Patient Survey January 2018

APPOINTMENTS AT THE SURGERY

Which of the following methods would you prefer to use to book an appointment at the surgery?

 
 
 
 

Which type of consultation do you prefer?

 
 

OPENING HOURS

How satisfied are you with the opening hours at the surgery?

 
 
 
 
 
 

Would you like the surgery open at additional times?

 
 

If yes, what times?

GETTING THROUGH ON THE PHONE

How easy do you find it to get through on the telephone?

 
 
 
 
 

If you have found it difficult to get through on the telephone have you thought about registering for Online Access to book appointments?

 
 

If No, please can you tell us why?

ONLINE ACCESS

Are you registered for ONLINE ACCESS (access to the surgery online for prescriptions/appointments)

 
 

If you have signed up to this service how useful have you found it?

 
 
 
 
 

OBTAINING TEST RESULTS

We have introduced SMS text messaging for test results

Have you received a text informing you of your results?

 
 

How useful did you find this?

 
 
 
 
 

BOOKING AN APPOINTMENT

Last time you tried to book ahead were you able to get an appointment more than 2 weekdays in advance?

 
 

How often do you see the clinician you prefer?

 
 
 
 
 

Think about the last time you tried to be seen fairly quickly. Were you able to see a clinician on the same day or in the next two weekdays that the surgery was open?

 
 

If you weren't able to be seen during the next 2 weekdays that the surgery was open, why was that? Please tick all the areas that apply.

 
 
 
 
 

THINKING ABOUT THE SURGERY BUILDING

How easy do you find getting into the building at the surgery?

 
 
 
 

How clean is the GP surgery?

 
 
 
 

Please indicate your response to each of the statements below:

You are able to get a seat in the waiting room

 
 
 
 
 

You feel that you receive a professional and friendly welcome at the reception desk

 
 
 
 
 

The reception staff on the telephone are helpful

 
 
 
 
 

The information provided by the reception staff is useful

 
 
 
 
 

SEEING A CLINICIAN (DOCTOR/ANP/NP/NURSE) AT THE SURGERY

The clinician involves you in decisions about your care

 
 
 

The clinician treats with you dignity and respect

 
 
 
 
 

The clinician treats you as you would wish when giving you a physical examination

 
 
 
 

Did you have confidence and trust in the clinician you saw?

 
 
 

Overall I was satisfied with my visit with the clinician

 
 
 

YOUR INFORMATION

Do you understand why we collect information about you and how your medical records are used?

 
 

Do you understand why we ask for your consent to use or disclose your personal information?

 
 

Do you feel that your personal information is secure in our hands?

 
 

If you required further information or wanted to access your medical records would you ask the receptionist?

 
 

OTHER HEALTH SERVICES

In the last 12 months have you used any of the health services below instead of using similar services which may be available at the surgery?

Please tick all that apply

 
 
 

YOUR OVERALL SATISFACTION

How likely are you to recommend our GP surgery to friends and family if they needed similar care or treatment?

 
 
 
 
 
 

Can you tell us why you gave that response?

SOME QUESTIONS ABOUT YOU

Are you male of female?

 
 

How old are you?

 
 
 
 
 

Thank you for taking the time to complete this survey.