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The Ridgeway Surgery & Ridgeway Surgery Patient Group (RSPG) Questionnaire

How old are you?

  2%
  11%
  16%
  21%
  23%
  21%
  6%

Are you:

  37%
  59%
  0%
  0%
  4%

How did you book your last appointment?

  24%
  45%
  7%
  18%
  2%
  4%

When you book a routine appointment with a doctor, how soon is an appointment generally available? (With a Doctor of your choice)

  4%
  15%
  8%
  14%
  54%
  5%

When you book a routine appointment with a doctor, how soon is an appointment generally available? (With any Doctor)

  28%
  34%
  9%
  10%
  12%
  7%

When you book a routine appointment with a nurse, how soon is an appointment generally available?

  12%
  39%
  15%
  13%
  8%
  13%

How important is it for you to see the doctor of your choice for a routine matter?

  51%
  31%
  13%
  5%

Did you know that we offer appointments as early as 7.30am and as late as 7.30pm?

  42%
  55%
  3%

Did you arrive on time for your most recent appointment?

  95%
  2%
  3%

How long were you kept waiting at your most recent appointment?

  9%
  21%
  30%
  35%
  5%

Did you feel the waiting time was reasonable at your most recent appointment?

  63%
  34%
  3%

Have you used our on-call doctor services for urgent problems on theday?

  23%
  70%
  7%

Have you used any of the following services when the surgery has been closed:

  9%
  42%
  8%
  2%
  8%
  8%
  23%

Did you know that 111 is available for urgent medical advice and information about where you can seek treatment when the surgery is closed?

  81%
  16%
  3%

Are you aware of the newly installed automated booking system?

  73%
  23%
  4%

If you have used the new system are you satisfied with it?

  37%
  27%
  36%

How would you rate your overall experience of services you have received from the practice?

  26%
  43%
  19%
  5%
  7%

If you could change one thing about your GP surgery to improve the care you and/or your family receive, what would it be?

Are you aware there is a Ridgeway Surgery Patient Group (RSPG) that operates as the patients' voice? Membership is free and application forms can be found on the notice board at the surgery. The RSPG also arranges a number of events and activities for the benefit of The Ridgeway Surgery patients.

  61%
  32%
  7%

How would you rate the cleanliness of the waiting room?

  26%
  51%
  17%
  1%
  5%

If you have a confidential matter to discuss and the waiting room is full. How would you feel about discussing this matter at the reception desk? With the current layout of the waiting area, how comfortable do you feel discussing your information with a receptionist at front desk?

Are you aware that you can speak to a receptionist in a private room away from reception?

  19%
  79%
  2%