2017 Fochabers Medical Practice Anonymous Opinion Poll

Background

We at Fochabers Medical Practice are committed to providing our patients with the very best possible care. Earlier this year we carried out an internal analysis of how we think we are serving the community; and we think we are doing well! However, just because we think we're providing the best service, doesn't mean that we are; and we are keen to gather as much information about how our patients think we're doing in order for us to assess how we can improve for 2018. Please help us by taking the time to complete our survey - we'll let you know how you think we're doing - and we will improve! We are going to put together a public forum where we can discuss the realities of our practice and the issues we face in providing a quality care system - this will be followed by a Q&A session.

Are you interested?

 
 

Would you take part?

 
 

What would you like us to consider?

Thank you.


Part 1 - General Information

Are you a patient of Fochabers Medical Practice?

 
 

Gender

 
 
 
 

Age

 
 
 
 
 
 
 

How long have you been one of our patients?

 
 
 
 
 
 

How far do you have to travel to our practice?

 
 
 
 

How do you normally travel to our practice?

 
 
 
 
 

How often do you come to the practice?

 
 
 

Do you have limited physical ability?

 
 

Do you feel we cater for people with limited physical ability?

 
 

What is your native country?

 
 
 
 
 
 
 
 
 
 
 
 
 
 

Other country

Consider giving our practice an overall rating of satisfaction

1 = Very Poor, 2 = Poor, 3 = Satisfied, 4 = Good, 5 = Very Good

 
 
 
 
 


Part 2 - Our Services

These questions are geared towards the services we provide and are scored out of a possible 5.

1 = Very Poor, 2 = Poor, 3 = Satisfied, 4 = Good, 5 = Very Good

Our opening times

 
 
 
 
 

How can we improve?

Our web page

 
 
 
 
 

How could we improve our Website?

Our Facebook Page

 
 
 
 
 

Did you know we had a Facebook Page?

 
 

How can we improve our Facebook page?

Our appointment booking system

 
 
 
 
 

How would you like to see the appointment booking system change?

Our Home Visit service

 
 
 
 
 
 

How can we improve our home visit service?

Our Repeat Prescription service

 
 
 
 
 
 

Are you aware that the Online Repeat Prescription service is changing in 2018?

 
 

How can we improve our Online Repeat Prescription service?

Our Medication Not on Repeat service

 
 
 
 
 
 

How can we improve our Medication Not on Repeat service?

How do you feel about booking your own appointments online?

(1 = Strongly Disagree, 2 = Disagree, 3 = Neither Agree nor Disagree, 4 = Agree, 5 = Strongly Agree)

 
 
 
 
 

Do you have any other thoughts about online appointments booking?

Our Travel Vaccination service

 
 
 
 
 
 

How can we improve our Travel Vaccination service?

Our Non-NHS Charges

 
 
 
 
 
 

Do you understand why we have Non-NHS charges?

 
 

Our Tests and Results service

 
 
 
 
 
 

How can we improve this service?

Our New Patient Registration forms

 
 
 
 
 
 


Please state how you agree or disagree with the following statements:

I see a GP within a reasonable amount of time

 
 
 
 
 

I get the most appropriate clinician assigned to me

 
 
 
 
 

I feel that my needs are being taken care of

 
 
 
 
 

I am seen at the precise time stated for my appointment

 
 
 
 
 

The Medical Practice is welcoming and looks professional

 
 
 
 
 

The Medical Practice offers appropriate signposting for all health needs

 
 
 
 
 

I was aware of the Flu Clinic and the categories of patients that were entitled to a free flu vaccination

 
 
 
 
 

The Surgeries and Treatment rooms are clean

 
 
 
 
 

The medical staff know exactly what they are doing

 
 
 
 
 

The administrative staff know exactly what they are doing

 
 
 
 
 

I feel safe in the Medical Practice

 
 
 
 
 

I'm glad to be a patient of Fochabers Medical Practice

 
 
 
 
 

How can we improve?


Part 3 - Our Staff

These questions are asking your opinion and perception of our staff and how you feel you are being looked after

1 = Very Poor, 2 = Poor, 3 = Satisfied, 4 = Good, 5 = Very Good

Overall opinion of our practice Staff

 
 
 
 
 

Your overall opinion of our GPs

 
 
 
 
 

Your overall opinion of our Nursing team

 
 
 
 
 

Your overall opinion of our Bank Nurses

 
 
 
 
 

Your overall opinion of our Practice Manager

 
 
 
 
 

Your overall opinion of our Clinical Administrators

 
 
 
 
 

Would you prefer to see a male or female GP?

 
 
 

Have you stated a preference of GP and not been given the GP of your choice?

 
 
 

How satisfied are you with the service that you have had with our GPs?

 
 
 
 
 
 

Would you prefer to see a male or female Nurse?

 
 
 

Have you stated a preference of Nurse and not been given the Nurse of your choice?

 
 
 

How satisfied have you been with our Practice Nurses?

 
 
 
 
 
 

How satisfied have you been with your contact with the Practice Manager?

 
 
 
 
 
 

Do you know that you can air any concerns that you may have by contacting the Practice Manager?

 
 

Have you anything that you'd like our Practice Manager to know about?

How can we improve?


Part 3a - clinical Administrators

Telephone manner

 
 
 
 
 

Reception desk manner

 
 
 
 
 

Ability to meet the needs of your expectations

 
 
 
 
 

Do you feel that the Clinical Administrators ask too many questions?

 
 

How can we improve?

Please state how you agree or disagree with the following statements:

Our Clinical Administrators are just receptionists and have no business asking too many questions!

 
 
 
 
 

How can we improve?

Clinical Administrators have been highly trained to meet the patients requirements by checking the corresponding clinical data with the patients' requests during the telephone call in order to get the patient seen by the most appropriate clinician in the shortest amount of time!

 
 
 
 
 

How can we improve?

Our Clinical Administrators help speed the process of getting the patient to the most appropriate clinician by asking a series of predetermined questions set by the GPs!

 
 
 
 
 

How can we improve?

Our Clinical Administrators are bound by Confidentiality legislation and remain impartial to the information presented to them by patients!

 
 
 
 
 

How can we improve?

Our Clinical Administrators are an integral part of the NHS system!

 
 
 
 
 

How can we improve?

I am confident that the staff at Fochabers Medical Practice know me well!

 
 
 
 
 

How can we improve?

I feel valued when I visit Fochabers Medical Practice!

 
 
 
 
 

How can we improve?

I have complete faith that my medical requirements are being met at the Practice!

 
 
 
 
 

How can we improve?


Part 4 - Our Survey

Was our survey easy to understand?

 
 

Did our survey ask the right questions?

 
 
 
 

What questions should we be asking?

Thank you for taking the time to complete our survey; we do value your opinion and your collective answers will set the benchmark for how we take our care forward in 2018. The results of the survey will be published in due course.