The Annual GP Patent Survey
In the past 6 months how easy have you found getting through on the phone?
In the past 6 months how have you found speaking to a doctor on the phone?
In the past 6 months how have you found to obtain test results by phone?
In the past 6 months how have you found using patient access on line or with a mobile device to book a Doctors appointment?
In the past 6 months how have you found using patient access on-line or by your mobile device booking an appointment with another clinician?
In the past 6 months how easy have you found with using patient access on-line or with your mobile dEvice re-ordering repeat prescriptions?
In the past 6 months how have you found using patient access on-line or with your mobile device for reviewing your test results?
In the past 6 months how easy have you found using patient access on-line or with your mobile device for sharing your medical records with another healthcare professional outside the surgery?
2. Think about the last time you tried to see a doctor fairly quickly.
Were you able to see a doctor on the same day or in the next two weekdays that the GP or Health Centre was open?
3. If you were unable to accept the appointment offered, why was that?
4 a. Think about the last time you saw your GP and answer the following:
How good was that GP at listening to you?
4 b. Think about the last time you saw your GP and answer the following:
How good was that GP in giving you enough time?
5. How easy is it for you to get an appointment with a Practice Nurse at the practice?
6. Thinking about the last time you saw the Practice Nurse, did he/she know enough about your condition?
7. How easy is it for you to get an appointment with a Pharmacist or Mental Health Nurse at the practice?
8. Thinking about the last time you saw the Pharmacist or Mental Health Nurse, did he/she know enough about your condition?
9.Thinking about the Administration team (Reception team)
9a. Do you know the names of our practice administration staff (e.g. receptionists)?
9b. How welcoming do you find the practice administration staff (e.g. receptionists) at the practice
10. How helpful do you find the practice administration staff (e.g. receptionists) at the Practice?
11. How satisfied are you with the opening hours at the Practice?
12. Are you aware of the Extended Primary Care Service based at the Lister Health Center, whereby if you need to be seen on the day and your practice can’t see you, your practice can book you in at the Lister for that day and/or also pre-book you for a routine appointment seven days a week 8 am until 8 pm with a GP or Practice nurse.
13. Are you aware of Online Patient Access — your personal health care records provided for you online?
14. If you are aware, are you registered for your Online Patient Access?
15. If you are not yet registered, would you like us to contact you to help you to register for your Online Patient Access? IF NO PLEASE SPEAK TO ADMIN FOR ASSISTANCE IF REQUIRED
16. In general, how satisfied are you with the care you get at the Surgery?
17. Have you ever passed on comments or had to make a complaint to the Surgery?
18. If you have passed on comments and/or made a complaint, did you feel listened to and was the situation resolved?
19. Would you recommend the Surgery to someone who has just moved to your local area?
20. What have you found works well in the surgery? (comment in the box)
21. What improvements or suggestions do you have for the patient experience in the surgery? (comment in the box)
22. Might you be interested in a one-on-one more in depth conversation with your PPG Chair and/or Practice Manager (or Patient Liaison) to talk about your experience at the surgery or answer any of your questions? If so, kindly provide your contact details and we’ll be in touch shortly. i.e NAME, EMAIL ADDRESS, PHONE NUMBER
The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential
a. How often do you visit the surgery?
b. Do you visit for yourself or someone else?
c. Are you male or female?
How old are you?
Are you a parent or a legal guardian of any children aged under 16 years currently living in your home?
What is your ethnic group?
Which of the following best describes your religion?
THANK YOU FOR TAKING PART IN OUR ANNUAL GP PATIENT SURVEY