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We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Putting you at ease?

  72%
  16%
  5%
  0%
  5%
  0%

Results chart

Q2 Being polite and considerate?

  77%
  16%
  0%
  0%
  5%
  0%

Results chart

Q3 Listening to you?

  77%
  16%
  0%
  0%
  5%
  0%

Results chart

Q4 Giving you enough time?

  66%
  11%
  16%
  0%
  5%
  0%

Results chart

Q5 Assessing your medical condition?

  66%
  22%
  5%
  0%
  5%
  0%

Results chart

How good was the GP at:

Q6 Explaining your condition and treatment?

  72%
  11%
  11%
  0%
  5%
  0%

Results chart

Q7 Involving you in decisions about your care?

  66%
  5%
  16%
  0%
  5%
  5%

Results chart

Q8 Providing or arranging treatment for you?

  50%
  27%
  11%
  0%
  5%
  5%

Results chart

Q9 Did you have confidence that the GP is honest and trustworthy?

  83%
  11%
  5%
  0%

Results chart

Q10 Did you have confidence that the doctor will keep your information confidential?

  77%
  16%
  0%
  5%

Results chart

Q11 Would you be completely happy to see this GP again?

  88%
  5%
  7%

Results chart

Please enter the name of the GP/Nurse you recently saw and add any additional comments:

About Receptionists and Appointments

Q12 How helpful do you find the receptionists at your GP practice?

  72%
  27%
  0%
  0%
  0%

Results chart

Q13 How easy is it to get through to someone at your GP practice on the phone?

  38%
  44%
  5%
  5%
  0%
  5%

Results chart

Q14 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  22%
  33%
  16%
  5%
  5%
  11%
  8%

Results chart

Q15 If you need to see a GP urgently, can you normally get seen on the same day?

  61%
  11%
  27%

Results chart

Q16 How important is it to you to be able to book appointments ahead of time in your practice?

  88%
  11%

Results chart

Q17 How easy is it to book ahead in your practice?

  33%
  38%
  22%
  0%
  5%
  0%

Results chart

Q18 Do you know you can book appointments as far as 3 months in advance?

  33%
  66%

Results chart

Q19 How do you normally book your appointments at your practice? (please X all boxes that apply)

  33%
  66%
  27%
  0%

Q20 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  38%
  77%
  50%
  0%

Thinking of times when you want to see a doctor:

Q21 How quickly do you usually get seen?

  66%
  11%
  11%
  11%
  0%

Results chart

Q22 How do you rate how quickly you were seen?

  33%
  16%
  16%
  27%
  5%
  0%
  0%

Results chart

Thinking of your most recent consultation with a doctor or nurse

Q23 How long did you wait for your consultation to start?

  11%
  50%
  38%
  0%
  0%
  0%

Results chart

Q24 How do you rate how long you waited?

  16%
  22%
  33%
  22%
  5%
  0%
  0%

Results chart

Q25 Is your GP practice currently open at times that are convenient to you?

  88%
  5%
  5%

Results chart

Q26 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  0%
  0%
  5%
  16%
  5%
  11%

Q27 Is there a particular GP you usually prefer to see or speak to?

  22%
  5%
  0%
  73%

Results chart

Q28 How often do you see or speak to the GP you prefer?

  61%
  16%
  16%
  0%
  0%
  7%

Results chart

If you haven’t seen a nurse in the last 6 months please go to Q37. How good was the Nurse you last saw at:

Q29 Putting you at ease?

  66%
  5%
  5%
  0%
  0%
  0%
  24%

Results chart

Q30 Giving you enough time?

  61%
  11%
  5%
  5%
  0%
  0%
  18%

Results chart

Q31 Listening to you?

  61%
  11%
  0%
  5%
  5%
  0%
  18%

Results chart

Q32 Explaining your condition and treatment?

  50%
  16%
  11%
  0%
  5%
  0%
  18%

Results chart

Q33 Involving you in decisions about your care?

  33%
  22%
  5%
  0%
  5%
  16%
  19%

Results chart

Q34 Providing or arranging treatment for you?

  33%
  27%
  0%
  0%
  5%
  16%
  19%

Results chart

Q35 Would you be completely happy to see this nurse again?

  72%
  5%
  23%

Results chart

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q36 Understand your health problems?

  66%
  11%
  0%
  0%
  23%

Results chart

Q37 Cope with your health problems

  77%
  16%
  5%
  0%

Results chart

Q38 Keep yourself healthy

  61%
  27%
  5%
  5%

Results chart

Q39 Overall, how would you describe your experience of your GP surgery?

  38%
  50%
  5%
  0%
  0%
  5%

Results chart

Q40 Would you recommend your GP surgery to someone who has just moved to your local area?

  83%
  11%
  0%
  5%
  0%

Results chart

It will help us to understand your answers if you could tell us a little about yourself

Q41 Are you ?

  44%
  55%

Results chart

Q42 How old are you?

  0%
  0%
  50%
  44%
  5%

Results chart

Q43 Do you have a long-standing health condition?

  72%
  22%
  5%

Results chart

Q44 What is your ethnic group?

  100%
  0%
  0%
  0%
  0%
  0%

Results chart

Q45 Which of the following best describes you?

  44%
  5%
  0%
  0%
  5%
  38%
  5%

Results chart

Please add any other comments you would like to make about your GP practice:

Is there any patient services you would like available at the practice:

Finally, we would welcome suggestions about how we could improve our surgery:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info