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Dear Patient,

Once again we are running a patient survey to help us improve our services. All surveys are anonymous. Survey will run until 30th November 2017. You will be able to review the results on our website after that date.

Following last year's survey, we have added a radio function into our TV media screens to help improve the privacy of patients at the reception desk. Patients mentioned to us that the waiting room was very cold in winter now the new automatic doors are in so an air curtain will be installed over the inner lobby door of our main entrance, which should keep warm air in and cold air out. Our telephone system is being extended with additional lines and changes to staff rotas to help ensure we have more people available to deal with your enquiries. We are reworking out sit and wait clinic and it has now become the Urgent Morning Clinic - more details in our September newsletter.

Thank you for taking the time to complete this survey, your views are important to us and help us model our services in the future.

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Online Appointment Bookings/Viewing your medical record

Are you aware that we offer online appointment booking for most of our general practitioners? We hope to extend this booking service to some nurse and blood test appointments in the future. You can also check and cancel bookings via the online service. This online service for both appointments and medication ordering can be accessed via one login and password. If you have not already registered, please speak to our reception team. Limited access to medical records is also available. Please see our website for full details.

Q1 Online Access (please pick all options that apply)

  19%
  3%
  40%
  42%
  26%

Q2. Repeat Medications (please pick any that apply)

  50%
  0%
  3%
  38%

Q3. Online Medical Record Access: (please pick any that apply)

  21%
  67%
  5%

e-Consult - Available to use via the Home Page of our website

The requests come directly to Stokewood Surgery. You will receive a response to your e-consult within working day, this may be a telephone consultation or an offer of a booked appointment. The system is available 24/7. The programme will tell you immediately if you should be ringing for immediate medical help via 999. There is advice on when you can safely see a pharmacist or self-care. You do not need a login or password for this system.

Q4 E-consult use (please pick options that apply)

  67%
  9%
  1%

Text Messaging - our new text reminder service allows you to cancel unwanted appointments by simply texting back one word cancel avoiding lengthy waits on the telephone. Please make sure we have your up to date mobile number. We are now extending the use of our text system to include invitations to book appointments for flu clinics and NHS healthchecks.

Q5. Text Reminders and messages (please pick all options that apply)

  71%
  11%
  21%
  48%
  3%
  7%

Italk - Italk is a free NHS service for patients with anxiety, depression or stress. This service is based in Eastleigh and you do not need a GP referral to access it. You can call direct on 023 8038 3920 or visit their website https://www.italk.org.uk/ for help and information. Our latest newsletter contains information on many self-referral or voluntary organisations you can access without a referral from your GP.

Q6. Italk (Please pick one option)

  11%
  40%
  44%
  5%

Blood tests. We are looking at ways to improve how patients get their results, and what information is given regarding how and when and the plan following a blood test. If you have had a blood test recently (in the last six months) how did you get your results?

Q7. please pick the option that matched your latest experience

  26%
  1%
  26%
  3%
  15%
  7%
  1%
  21%

Q8. please pick the options that apply

  25%
  11%
  11%
  9%
  5%
  30%
  61%

Q9. Health and Patient Education/Information Meetings - would you attend? (Please pick all options that apply)

  11%
  36%
  3%
  36%
  14%

Please put in any other comments about any of these or any of our services


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  48%
  51%

What age are you?

  0%
  3%
  1%
  7%
  11%
  13%
  51%
  9%
  0%

What is the ethnic background with which you most identify?

  98%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%

How would you describe how often you come to the practice?

  34%
  53%
  11%