This survey is now closed

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers unless you give your name at the end of the survey.

Thank you.

Please tick which Surgery you attend the most.

Delapre Medical Centre

Whitefields Surgery

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

 
 
 
 

Q2 How easy is it to get through to someone at your GP practice on the phone?

 
 
 
 
 

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

 
 
 
 
 

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

 
 
 

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

 
 

Q6 How do you normally book your appointments at your practice? Please tick all boxes that apply.

 
 
 
 

Thinking of times when you want to see a doctor:

Q7 How quickly do you usually get seen?

 
 
 
 
 

Q8 How do you rate this?

 
 
 
 
 

Thinking of your most recent consultation with a doctor or nurse

Q9 How long did you wait for your consultation to start?

 
 
 
 
 

Q10 How do you rate this?

 
 
 
 
 
 

About opening times

Q11 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

 
 
 
 
 

About seeing the doctor

How good was the last GP you saw at each of the following?

Q12 Giving you enough time

 
 
 
 
 

Q13 Listening to you

 
 
 
 
 

Q14 Explaining tests and treatments

 
 
 
 
 

Q15 Involving you in decisions about your care

 
 
 
 
 

Q16 Treating you with care and concern

 
 
 
 
 

Q17 Did you have confidence and trust in the GP you saw or spoke to?

 
 
 
 

If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

Q18 Giving you enough time

 
 
 
 
 

Q19 Listening to you

 
 
 
 
 

Q20 Explaining tests and treatments

 
 
 
 
 

Q21 Involving you in decisions about your care

 
 
 
 
 

Q22 Treating you with care and concern

 
 
 
 
 

Q23 Did you have confidence and trust in the nurse you saw or spoke to?

 
 
 
 

If you know the name of the nurse you last saw, please write it here:

Overall experience of the surgery

Q24 Overall, how would you describe your experience of your GP surgery?

 
 
 
 
 

Q25 Would you recommend your GP surgery to someone who has just moved to your local area?

 
 
 
 

It will help us to understand your answers if you could tell us a little about yourself

Q26 Are you?

 
 

Q27 How old are you?

 
 
 
 
 

Q28 Do you have a long-standing health condition?

 
 
 

Q29 What is your ethnic group?

 
 
 
 
 
 

Q30 Which of the following best describes you?

 
 
 
 
 
 
 

Finally, please add any other comments you would like to make about your GP practice if you would like to be contacted regarding any comments please feel free to add your name and a contact number:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester

This survey is now closed