365

Patient Survey 2017

1. Information about you (Please select relevant boxes)

  39%
  59%
  2%

Which age group are you?

  0%
  15%
  19%
  26%
  15%
  7%
  7%
  4%
  0%
  7%

How would you describe how often you come to the practice?

  33%
  48%
  16%
  3%

2. If you need to be seen urgently we will give you an appointment on the same day. If you need a non-urgent appointment we aim to give you an appointment within a week of your call, although it may be longer if you specify a particular doctor. With this in mind please tell us how much you agree with the following statements:

If I need an urgent appointment I am usually seen on the same day or a doctor rings me

  43%
  36%
  10%
  1%
  1%
  9%

If I need a non-urgent appointment I am usually seen within one week by any doctor

  38%
  42%
  10%
  1%
  0%
  9%

I am happy with the current appointment system

  43%
  38%
  9%
  4%
  1%
  5%

3. We are currently open from Monday to Friday 8.00am - 8:00pm and in addition Saturday 8.00am - 4.00pm. Considering our opening times please tell us how much you agree with the following statements:

The practice is open at times when I can attend an appointment

  66%
  28%
  0%
  0%
  0%
  6%

I am happy with the current opening times

  65%
  29%
  0%
  0%
  0%
  6%

4. We want to make your visit to the surgery as pleasant as possible. Please tell us how much you agree with the following statements:

The practice is easy to get to

  64%
  29%
  2%
  0%
  0%
  5%

The staff are friendly and approachable

  62%
  31%
  3%
  0%
  0%
  4%

The practice is clean and tidy

  62%
  32%
  1%
  0%
  0%
  5%

Overall I think the practice is welcoming

  61%
  32%
  1%
  0%
  0%
  6%

5. Providing excellent clinical care is our priority. Please tell us how satisfied generally you are with the clinical staff you see at your surgery:

THE PRACTICE DOCTORS

I feel listened to by my doctor

  52%
  38%
  4%
  0%
  0%
  6%

My doctor treats me with dignity and respect

  57%
  35%
  2%
  0%
  0%
  6%

I am confident in the treatment I receive

  49%
  39%
  5%
  2%
  0%
  5%

I am happy with the clinical care I receive

  50%
  38%
  6%
  1%
  0%
  5%

THE PRACTICE NURSES

I feel listened to by the practice nurse

  51%
  33%
  3%
  0%
  0%
  13%

The nurse treats me with dignity and respect

  52%
  29%
  4%
  0%
  0%
  15%

I am confident in the treatment I receive

  50%
  33%
  3%
  0%
  0%
  14%

I am happy with the clinical care I receive

  52%
  30%
  3%
  0%
  0%
  15%

6. Please tell us what your experience is when contacting us by telephone:

The receptionist is polite and welcoming

  62%
  29%
  0%
  1%
  0%
  8%

The recptionist offers me a range of appointment options (where applicable)

  55%
  30%
  4%
  1%
  0%
  10%

I am able to speak to a doctor on the telephone

  31%
  25%
  24%
  4%
  0%
  16%

I am able to speak to a nurse on the telephone

  28%
  23%
  28%
  2%
  0%
  19%

I can obtain my test results by telephone

  39%
  28%
  16%
  3%
  0%
  14%

7. Please let us know if you are aware of the following services:

Pre-bookable appointments with a doctor or nurse, up to three months in advance

  53%
  39%
  8%

Booking your GP appointment on-line (24 hour/7 day a week service)

  52%
  40%
  8%

Ordering your prescription on-line (24 hour/ 7 day a week service)

  47%
  43%
  10%

Weekend HUB opening as follows

  • Saturday @ Hyde Park Surgery 8am-4pm
  • Sunday @ Burley Park Medical Centre 8am-4pm

  68%
  23%
  9%

(If you would like information about any of the above services please ask at reception)

8. Your Comments: