1. Information about you (Please select relevant boxes)
Which age group are you?
How would you describe how often you come to the practice?
2. If you need to be seen urgently we will give you an appointment on the same day. If you need a non-urgent appointment we aim to give you an appointment within a week of your call, although it may be longer if you specify a particular doctor. With this in mind please tell us how much you agree with the following statements:
If I need an urgent appointment I am usually seen on the same day or a doctor rings me
If I need a non-urgent appointment I am usually seen within one week by any doctor
I am happy with the current appointment system
3. We are currently open from Monday to Friday 8.00am - 8:00pm and in addition Saturday 8.00am - 4.00pm. Considering our opening times please tell us how much you agree with the following statements:
The practice is open at times when I can attend an appointment
I am happy with the current opening times
4. We want to make your visit to the surgery as pleasant as possible. Please tell us how much you agree with the following statements:
The practice is easy to get to
The staff are friendly and approachable
The practice is clean and tidy
Overall I think the practice is welcoming
5. Providing excellent clinical care is our priority. Please tell us how satisfied generally you are with the clinical staff you see at your surgery:
THE PRACTICE DOCTORS
I feel listened to by my doctor
My doctor treats me with dignity and respect
I am confident in the treatment I receive
I am happy with the clinical care I receive
THE PRACTICE NURSES
I feel listened to by the practice nurse
The nurse treats me with dignity and respect
6. Please tell us what your experience is when contacting us by telephone:
The receptionist is polite and welcoming
The recptionist offers me a range of appointment options (where applicable)
I am able to speak to a doctor on the telephone
I am able to speak to a nurse on the telephone
I can obtain my test results by telephone
7. Please let us know if you are aware of the following services:
Pre-bookable appointments with a doctor or nurse, up to three months in advance
Booking your GP appointment on-line (24 hour/7 day a week service)
Ordering your prescription on-line (24 hour/ 7 day a week service)
Weekend HUB opening as follows
(If you would like information about any of the above services please ask at reception)
8. Your Comments: