This survey is now closed

Patient Survey 2017

1. Information about you (Please select relevant boxes)

 
 

Which age group are you?

 
 
 
 
 
 
 
 
 

How would you describe how often you come to the practice?

 
 
 

2. If you need to be seen urgently we will give you an appointment on the same day. If you need a non-urgent appointment we aim to give you an appointment within a week of your call, although it may be longer if you specify a particular doctor. With this in mind please tell us how much you agree with the following statements:

If I need an urgent appointment I am usually seen on the same day or a doctor rings me

 
 
 
 
 

If I need a non-urgent appointment I am usually seen within one week by any doctor

 
 
 
 
 

I am happy with the current appointment system

 
 
 
 
 

3. We are currently open from Monday to Friday 8.00am - 8:00pm and in addition Saturday 8.00am - 4.00pm. Considering our opening times please tell us how much you agree with the following statements:

The practice is open at times when I can attend an appointment

 
 
 
 
 

I am happy with the current opening times

 
 
 
 
 

4. We want to make your visit to the surgery as pleasant as possible. Please tell us how much you agree with the following statements:

The practice is easy to get to

 
 
 
 
 

The staff are friendly and approachable

 
 
 
 
 

The practice is clean and tidy

 
 
 
 
 

Overall I think the practice is welcoming

 
 
 
 
 

5. Providing excellent clinical care is our priority. Please tell us how satisfied generally you are with the clinical staff you see at your surgery:

THE PRACTICE DOCTORS

I feel listened to by my doctor

 
 
 
 
 

My doctor treats me with dignity and respect

 
 
 
 
 

I am confident in the treatment I receive

 
 
 
 
 

I am happy with the clinical care I receive

 
 
 
 
 

THE PRACTICE NURSES

I feel listened to by the practice nurse

 
 
 
 
 

The nurse treats me with dignity and respect

 
 
 
 
 

I am confident in the treatment I receive

 
 
 
 
 

I am happy with the clinical care I receive

 
 
 
 
 

6. Please tell us what your experience is when contacting us by telephone:

The receptionist is polite and welcoming

 
 
 
 
 

The recptionist offers me a range of appointment options (where applicable)

 
 
 
 
 

I am able to speak to a doctor on the telephone

 
 
 
 
 

I am able to speak to a nurse on the telephone

 
 
 
 
 

I can obtain my test results by telephone

 
 
 
 
 

7. Please let us know if you are aware of the following services:

Pre-bookable appointments with a doctor or nurse, up to three months in advance

 
 

Booking your GP appointment on-line (24 hour/7 day a week service)

 
 

Ordering your prescription on-line (24 hour/ 7 day a week service)

 
 

Weekend HUB opening as follows

  • Saturday @ Hyde Park Surgery 8am-4pm
  • Sunday @ Burley Park Medical Centre 8am-4pm

 
 

(If you would like information about any of the above services please ask at reception)

8. Your Comments:

This survey is now closed