54

Patient Survey Spring 2017

How do you normally book your appointment to see a doctor, nurse or health care assistant at The Clays Practice

  25%
  83%
  0%

In the past six months, how easy have you found getting through on the phone?

  3%
  24%
  40%
  16%
  14%

In the past six months, how easy have you found it to speak to a doctor on the phone?

  16%
  40%
  31%
  3%
  1%
  9%

In the past six months, how easy have you found it to speak to a nurse on the phone?

  61%
  22%
  7%
  1%
  1%
  8%

In the past six months, how easy have you found obtaining test results by phone

  33%
  44%
  16%
  1%
  0%
  6%

How long do you wait, after your appointment time, to be seen?

  7%
  25%
  51%
  12%
  0%
  5%

The last time you saw a doctor, how good where they at: Giving you enough time?

  57%
  37%
  1%
  0%
  1%
  4%

The last time you saw a doctor, how good where they at: Asking about your symptoms?

  53%
  38%
  7%
  0%
  0%

The last time you saw a doctor, how good where they at: Listening?

  64%
  33%
  1%
  0%
  0%

The last time you saw a doctor, how good where they at: Explaining tests and treatments?

  51%
  31%
  5%
  0%
  9%
  4%

The last time you saw a doctor, how good where they at: Involving you in decisions about your care?

  59%
  35%
  5%
  0%
  0%

The last time you saw a doctor, how good where they at: Treating you with care and concern

  59%
  37%
  3%
  0%
  0%

The last time you saw a doctor, how good where they at: Taking your problem seriously?

  55%
  42%
  1%
  0%
  0%

Do you use our on-line services

  11%
  22%
  9%
  51%
  7%

How clean do you find the surgery?

  77%
  14%
  0%
  0%
  9%

In general, how satisfied are you with the care you get at the surgery?

  66%
  27%
  0%
  0%
  7%