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Peninsula Practice PPG Survey 2017

THINKING BACK TO YOUR LAST APPOINTMENT…How easy was it to get an appointment at a convenient time?

  47%
  44%
  5%
  4%

How long did you wait to be seen?

  40%
  45%
  6%
  9%

If you requested a specific GP how soon were you offered an appointment?

  22%
  25%
  20%
  33%

If you needed to see a GP urgently were you offered an appointment on the same day?

  53%
  2%
  27%
  18%

IN GENERAL…How helpful do you find the receptionists?

  81%
  15%
  1%
  3%

How helpful do you find the dispensary staff?

  80%
  12%
  3%
  5%

Are repeat prescriptions normally available within two working days?

  80%
  4%
  10%
  6%

Are you satisfied with the service received from the nurses?

  83%
  7%
  5%
  5%

Information is available on the scrolling screen in Alderton. Do you find this useful?

  50%
  15%
  35%

Looking at the scrolling screen do you think it is:

  38%
  13%
  8%

Have you missed an appointment during the last year? If so, please see box at end*

  7%
  84%
  9%

ONLINE SERVICES…Do you use online services for booking appointments?

  15%
  62%
  12%
  11%

Do you use online services for repeat prescriptions?

  26%
  52%
  10%
  12%

Do you find these online services simple to use?

  32%
  18%
  50%

Did you know you can register to see aspects of your medical records?

  36%
  39%
  15%
  10%

Do you read any other information on the surgery’s website pages?

  28%
  56%
  16%

*If you were unable to attend an appointment were you able to contact the surgery giving a reason? We are aiming to reduce the number of missed appointments and would like to understand the reasons patients do not attend. **Please contact the surgery for assistance

Please feel free to put any suggestions, compliments or criticisms below. We can only help if we know what issues you have. All responses are in confidence and no names are attached.

if you would liek to contact the PPG please email them on: peninsulapracticeppg@gmail.com