The Peninsula Practice

Number of Responses: 328

Peninsula Practice PPG Survey 2017

THINKING BACK TO YOUR LAST APPOINTMENT…How easy was it to get an appointment at a convenient time?

Very easy  47%

Mostly easy  44%

Not very easy  5%

No response  4%

How long did you wait to be seen?

On time  40%

5-10minutes  45%

Longer  6%

No response  9%

If you requested a specific GP how soon were you offered an appointment?

0-2 days  22%

3-6 days  25%

Longer  20%

No response  33%

If you needed to see a GP urgently were you offered an appointment on the same day?

Yes  53%

No  2%

Not applicable  27%

No response  18%

IN GENERAL…How helpful do you find the receptionists?

Very helpful  81%

Mostly helpful  15%

Not helpful  1%

No response  3%

How helpful do you find the dispensary staff?

Very helpful  80%

Mostly helpful  12%

Not helpful  3%

No response  5%

Are repeat prescriptions normally available within two working days?

Yes  80%

No  4%

Not applicable  10%

No response  6%

Are you satisfied with the service received from the nurses?

Yes, always  83%

Mostly  7%

Not applicable  5%

No response  5%

Information is available on the scrolling screen in Alderton. Do you find this useful?

Yes  50%

No  15%

No response  35%

Looking at the scrolling screen do you think it is:

Have you missed an appointment during the last year? If so, please see box at end*

Yes  7%

No  84%

No response  9%

ONLINE SERVICES…Do you use online services for booking appointments?

Yes  15%

No  62%

**Would like to try  12%

No response  11%

Do you use online services for repeat prescriptions?

Yes  26%

No  52%

**Would like to try  10%

No response  12%

Do you find these online services simple to use?

Yes  32%

No  18%

No response  50%

Did you know you can register to see aspects of your medical records?

Yes  36%

No  39%

**Would like to try  15%

No response  10%

Do you read any other information on the surgery’s website pages?

Yes  28%

No  56%

No response  16%

*If you were unable to attend an appointment were you able to contact the surgery giving a reason? We are aiming to reduce the number of missed appointments and would like to understand the reasons patients do not attend. **Please contact the surgery for assistance

Please feel free to put any suggestions, compliments or criticisms below. We can only help if we know what issues you have. All responses are in confidence and no names are attached.

if you would liek to contact the PPG please email them on: peninsulapracticeppg@gmail.com