Willows patient survey 2016/2017

Number of Responses: 58

Willows patient survey 2016/2017

Pharmacy First Are you aware your pharmacy offers consultations and prescriptions without the need for a pre-booked appointment?

YES 82%

NO 17%

Pharmacy First Have you used this for any of the following?

Athlete’s foot 0%

Cough 10%

Hay fever 5%

Threadworms 0%

Blocked nose 3%

Earache 5%

Sore throat 6%

Thrush 0%

Cold 17%

Fever 0%

Teething 0%

Pharmacy First Would you use this service again?

YES 48%

NO 8%

No response 44%

Urgent Medical Advice How do you find our on-call doctor system that allows you to speak to a doctor with an urgent medical issue?

Outstanding 29%

Good 44%

Adequate 5%

Needs improvement 3%

Poor 1%

Never used 15%

How easy was it to use our self-service blood pressure monitor that is located in the room to the right of the reception desk?

Easy 34%

Adequate 3%

Difficult 1%

Never Used 60%

How easy do you find it to make an appointment?

Easy 29%

Adequate 37%

Difficult 25%

Never Used 0%

No response 9%

How would you rate the timescale to speak to or see a doctor?

Very good 18%

Good 27%

Adequate 25%

Difficult 18%

Never Used 5%

No response 7%

We offer the following online services, have you used any of the following?

Appointment Booking 44%

Prescriptions 46%

Cancellation of Appointments 22%

Questionnaires 0%

Patient Participation Group Would you like to have a say on how patient care is delivered?

YES 13%

NO 68%

No response 19%

Additional Feedback Please list any areas in which our service could be improved.

The Willows Medical Centre

Willows patient survey 2016/2017

Willows patient survey 2016/2017