COURTENAY HOUSE SURGERY
PATIENT PARTICIPATION GROUP
SURVEY/PATIENT INFORMATION
SPRING 2017
Courtenay House Surgery’s Patient Participation Group is carrying out a survey to support the practice and seek ways to identify patient-practice issues, and support the practice in seeking ways to address these issues with the ever increasing pressures within the National Health Service.
The PPG is made up of patients and is independent of the practice and the NHS. It is your voice so your views are important to us. We are grateful to you for taking the time to complete this short survey and we appreciate any comments whether these are positive or negative as these will help practice staff to improve the service they give you. There is a patient information sheet for this survey this is available as a separate document under the Patient Participation tab, which we hope you will find useful. Results of the survey will be published on the website, hardcopies will also be available at reception. The survey will run until the 31st March 2017.
Patient Participation Spring Survey 2017
How easy do you find it to make an appointment?
Comments
How would you rate the courtesy of the reception staff?
Comments
When you last saw the doctor how would you rate your experience?
Comments
When you last saw the nurse how would you rate your experience?
Comments
How do you rate the new website?
Comments
Do you think communication in the practice has improved?
Comments
How likely would you be to recommend a family member or friends to use the surgery? (Please rate where NA not applicable, 5 is very likely & 1 is definitely not)
Demographics
How old are you?
What are your biggest areas of concern about the practice? Are there any other comments, issues or concerns you wish to add?
Thank you for taking the time to complete this survey. Your answers will assist us in understanding how you as the users see the way the surgery operates and this will provide valuable insight as to the areas the Practice needs to consider addressing within the constraints placed upon it by the NHS and East & North Herts Commissioning Group.