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The North London Health Centre

Patient Satisfaction Survey 2016/17

You can help the surgery to improve its service to you: The doctors and staff welcome your feedback. Please read and complete this survey

On a scale of 1 - 5 choose: (1) poor, (2) fair, (3) good, (4) very good and (5) excellent; except where noted.

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About the surgery

1- How do you book your appointments?

  26%
  60%
  14%
  2%

2- How easy is it to contact the surgery by Telephone?

  8%
  16%
  31%
  18%
  22%
  5%

3- Your level of satisfaction with the surgery opening hours?

  0%
  3%
  19%
  40%
  35%
  3%

4- Seeing the doctor of your choice

  4%
  14%
  22%
  29%
  27%
  4%

5- Chances of seeing a doctor/nurse within 48 hours

  18%
  17%
  25%
  16%
  18%
  6%

About the Surgery Reception Area

6- Did you use the check in screen?

  80%
  17%
  3%

7- If not, could you explain why?

8- Was the time you had to wait in the surgery to see the doctor/ nurse ok?

  6%
  12%
  30%
  30%
  15%
  7%

9- Do you find the reception area comfortable?

  89%
  8%
  3%

If No what can be improved

About the Doctors/ Nurse

10- Are you satisfied with the doctors / nurse at the surgery?

  1%
  4%
  14%
  35%
  40%
  6%

11 - Are you happy with the doctor / nurse explanation of things to you?

  0%
  4%
  13%
  38%
  39%
  6%

12- How much did you feel reassured by the doctor / nurse?

  2%
  6%
  13%
  36%
  34%
  9%

13 - Is enough time given to you when you visited the doctor / nurse?

  6%
  10%
  20%
  24%
  30%
  10%

14- Do you know that you can have a telephone consultation with a doctor / nurse?

  53%
  40%
  7%

15- if you had a telephone consultation before, was the GP able to deal with your problem by phone?

  33%
  14%
  53%

16- Would you recommend the use of telephone consultation and why?

Online Services

17 Have you ever visited the surgery website on which there is a lot of information about health and local facilities?

  36%
  48%
  8%
  8%

18- Do you know how to book appointments, order repeat prescriptions online?

  47%
  46%
  7%

19- Do you prefer to access your test results through Online patient access?

  36%
  52%
  12%

N.B If you do not have Patient Online Access, please ask reception staff at the surgery on how to obtain one.

About the Surgery Staff

20- Are you happy with the way you are treated by reception staff?

  2%
  6%
  20%
  33%
  33%
  6%

21- Are you happy with the respect shown for your privacy and confidentiality?

  2%
  3%
  12%
  42%
  34%
  7%

22- Are you happy with the helpfulness of the reception staff?

  2%
  7%
  16%
  34%
  36%
  5%

Finally

23- How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

  2%
  13%
  10%
  30%
  35%
  10%

24- What is the main reason why you feel this way in answer to Q23?

25- Would you like to attend talks on topics of health and wellbeing? and, if so, are there any specific topics you would like to be covered?

About You

How old are you

  1%
  61%
  30%
  8%

Are you

  29%
  64%
  0%
  7%

Do you have any chronic condition or disability?

  20%
  69%
  11%

What is your ethnic group?

  66%
  8%
  10%
  0%
  5%
  11%

How many years have you been attending this surgery?

  24%
  19%
  39%
  18%

Thank you very much for your time and assistance