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Please rate each of the following by ticking one box on each line.

Ease of access to the surgery within the building.

  60%
  37%
  1%
  0%
  0%

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Ease of getting through to the surgery on the telephone.

  14%
  53%
  20%
  7%
  0%
  6%

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Ease of getting an appointment when you want one.

  21%
  52%
  17%
  4%
  1%
  5%

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When you attend surgery are you usually seen for your appointment:

  10%
  54%
  21%
  12%
  0%

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How do you rate the service you received at the practice from the Receptionist?

  77%
  19%
  0%
  0%
  0%
  4%

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How do you rate the service you received at the practice from the GP/Nurse that you saw?

  79%
  20%
  0%
  0%
  0%

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How do you rate the cleanliness of the surgery?

  50%
  46%
  1%
  0%
  0%
  3%

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Overall, how do you rate the practice?

  61%
  33%
  3%
  0%
  0%
  3%

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How likely are you to recommend our GP practice to friends or family of they needed similar care or treatment?

  67%
  24%
  4%
  0%
  0%
  0%
  5%

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Why do you feel this way?

ADDITIONAL SERVICES

Do you know that you can see a doctor in the evenings and at weekend under the Healthier Radcliffe Scheme?

  20%
  0%
  80%

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Do you know that the surgery offers an online appointment booking system, online prescription ordering system and online access to medcial records?

  59%
  8%
  33%

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ABOUT YOU.

Are you:

  28%
  56%
  16%

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Age range:

  8%
  13%
  16%
  22%
  15%
  8%
  0%
  18%

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Thank you for your time.