396

Patient Satisfaction Survey 2017

Are you being seen by:

  83%
  10%
  7%
  0%

Name of Doctor/Practice Nurse

  15%
  12%
  6%
  6%
  3%
  3%

Have you asked to specifically see this clinician?

  36%
  61%
  3%

If you asked to specifically see this clinician, why?

Would you be happy to see an alternative clinician?

  83%
  12%
  5%

If you would not be happy to see an alternative clinician, why?

Please rate each of the following areas:

1. Speed at which the telephone was answered initially?

  4%
  5%
  46%
  43%
  2%

2. Length of time you had to wait for a appointment

  2%
  7%
  40%
  48%
  3%

3. Convenience of day and time of your appointment?

  2%
  3%
  38%
  54%
  3%

4. Seeing the Doctor of your choice?

  8%
  9%
  33%
  44%
  6%

5. Length of time waiting to see the Doctor or Nurse?

  4%
  4%
  47%
  40%
  5%

6. Prescription ready within 48 hours?

  11%
  2%
  26%
  53%
  8%

7. Handling of prescription queries?

  12%
  2%
  28%
  48%
  10%

8. Were you told when to contact us for your results?

  19%
  4%
  25%
  40%
  12%

9. Results available when you contacted us?

  19%
  3%
  26%
  39%
  13%

10. Level of satisfaction with the amount of information provided?

  17%
  2%
  26%
  42%
  13%

11. The information provided by the Reception staff

  4%
  2%
  30%
  56%
  8%

12. The helpfulness of the Reception staff?

  1%
  3%
  29%
  61%
  6%

13. The information provided by other staff?

  7%
  1%
  34%
  49%
  9%

14. The helpfulness of other staff?

  7%
  1%
  33%
  50%
  9%

15. My overall satisfaction with the practice?

  0%
  1%
  25%
  68%
  6%

Any further comments:

How old are you?

  4%
  11%
  18%
  16%
  14%
  9%
  8%
  2%
  18%

Gender

  19%
  60%
  21%

How many years have you been attending this practice?

  17%
  11%
  17%
  42%
  13%

Are you aware we are on these media sites?

  63%
  64%
  65%
  41%

Are you aware you can comment on the practice on the NHS Choices Website?

  53%
  28%
  19%