Shawbirch Medical Centre

Shawbirch Medical Centre Patient Survey 2017

Question 1

Patients, through the Patient Participation Group (PPG), have been involved in several changes (in place or planned) to the way the Medical Centre operates.

Please indicate whether you think that these have been, or will be, useful or not:

1a. Information screen in waiting room for (i) calling people to appointment room

(i) calling people to appointment room

(ii) information about doctors and staff

(iii) information about clinics, opening hours, etc

(iv) forthcoming events e.g. Patient Participation Group meetings

(v) News about health and other matters, such as the 111 service, role of pharmacists etc

(vi) Other – please write in box below

What "Other" change are you referring to above?

1b Improving confidentiality and reducing queueing at the Reception desk by:

(i) relocating check-in screen to foyer

(ii) numbered tickets to go to Reception desk

1c Patient Newsletter

1d Texts by mobile phone with reminders of appointments, flu clinics etc

1e Keeping the website up-to-date

1f Involvement of patients through the Patient Participation Group

1g Publicity to reduce the number of missed appointments

1h Producing a register of health-related local support groups and charities

1i Providing a forum for health professionals to speak to patients as a group

1j Information on the Notice Board and table in the waiting area

Question 2

What improvements should the Patient Participation Group be considering for 2017?

Question 3

What way would you prefer to make an appointment?

Question 4

How often do you see the GP you prefer?

Question 5

How could the Medical Centre make it easier for you to see the GP you prefer?

Question 6

The last time you wanted to see a GP or nurse, how convenient was the appointment you were able to get?

Question 7

Does the Medical Centre have your current email address and/or mobile phone number? [Please indicate any that apply]

Question 8

What information would you like to be sent to you by email or mobile phone (if you have either of these)? [Please tick any that apply] Please note that your response does not commit you. Furthermore, you would continue to receive medical letters by post as now.

If you indicated other in the previous response please note what "Other" information would you like to be sent to you by email or mobile phone

Question 9

Are you able to use the Medical centre’s online services?

Question 9a

If you answered yes to Question 9, do you go online to access the following services? [Please tick all that apply]

Question 10

The Medical Centre has a Patient Participation Group (“PPG”) run by patients. Would you like to find out more about the PPG, or to join in?

INFORMATION ABOUT THE PATIENT PARTICIPATION GROUP (“PPG”)

The PPG provides an opportunity for patients to meet, together with fellow patients, and staff of the Medical Centre, to provide a patient viewpoint on the services the centre provides.

Its role is to:

- contribute to the Centre's decision-making, service and facility development and provision

- seek ways to represent and reflect the needs of different categories of patient

- help patients to understand the Centre's viewpoint and ideas

- provide feedback to the Centre on patient concerns or needs, but excluding those of a personal or individual nature.

If you would like to find out more or join in, please provide your email address or other contact information (address/phone number). This information will be shared with the Secretary of the PPG.

Question 11

How do you think the PPG could get more patients involved in improving the Medical Centre’s services?

Question 12

Are you …

Question 13

What is your age?

Question 14

Is there anything else you would like to comment upon?

Question 15

How long has it taken you to complete this survey?

Was this survey too long