Patient Survey (PPG) 2016/17
As in previous years, we would be grateful if you would complete this survey about the surgery. Your doctors want to provide the highest standard of care. Feedback from this survey will help them identify areas that may need improvement Your opinions are very valuable.
Please answer ALL the questions that apply to you There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you
About Receptionists
How helpful do you find the receptionists?
I feel that the number of reception staff working at any one time is adequate
How good are the receptionists at the following?
Giving you enough time to explain what you need?
Listening to you?
Please decide how strongly you agree or disagree with the following statements: How do you rate the ability to contact the practise on the telephone?
The last time I spoke to a receptionist on the telephone, they were able to help me with my query
The receptionists are knowledgeable about the services available to me
I feel that my requests are dealt with in a confidential manner at the reception desk.
Access to Appointments
Patients who need to see a doctor the same day or who can't wait for a routine appointment can use the Call Back service between 8:00am-10:00am every weekday morning. A GP will assess/prioritise the call and arrange a suitably convenient appointment. If a telephone consultation is required, the GPs have telephone appointments daily between 11:30am and 12:30pm where results, referrals and any routine problems can be discussed. Yelverton Surgery provides a Saturday morning clinic for patients who work full-time or are in full-time education. Double appointments can be booked if you feel you require longer than 10 minutes or have more than one problem to discuss.
When booking your last appointment, did you get to see or speak to the Doctor of your choice?
How long did you have to wait to see or speak to the Doctor of your choice?
How do you rate this?
Thinking of your most recent consultation with a Doctor
How long did you have to wait past your booked Doctor's appointment time?
How do you rate this?
I feel that longer appointment times would be of benefit to the patients.
How good was the last GP you saw at each of the following?
Giving you enough time?
Listening to you
Explaining tests and treatments
Involving you about decisions in your care
Treating you with care and concern
Did you have confidence and trust in the GP you saw or spoke to?
Thinking about your most recent consultation with a nurse, how do rate the following?
Giving you enough time?
Listening to you
Treating you with care and concern
Did you have confidence and trust in the Nurse that you saw or spoke to?
I feel that longer consultation times would be of benefit to patients
Overall, how would you describe your experience of your GP surgery?
Prescriptions
Yelverton Surgery works alongside a number of local Pharmacies including WELL, Tavyside, Boots and Day Lewis. For patients who use Electronic Transfer for Prescriptions (ETP) prescriptions can be sent electronically to Morrison's in Tavistock and Tesco's in Woolwell. We request 72 hours notice to process a prescription request, but our preferred notice is 1 week.
Thinking about your most recent Prescription request How much notice did you allow?
Did you experience any problems? If so, were they down to the
Have you signed up for ETP prescription requests?
If yes, does this work well?
If not, please state reason........................................................................................................................
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Extended Services
In addition to our daily clinics, we offer a number of services which includes family planning, minor surgery, cryotherapy and smoking cessation. Satuday morning clinics are available for those patients who are unable to attend during the working week.
Which of our Extended services are you aware of or used?
If you have used any of the above services, how do you rate them?
Are there any other additional services you would like to see in the practise? If so, please detail below:
Health Promotion and Communication
As part of our communication process, the Practise Newsletter has unfortunately not been published as regularly as we would like. However this is being re-introduced in the New Year. We do however try to keep our information corner in the waiting room up to date and informative, alongside our website.
Are you aware of the surgery information corner in the waiting room?
Have you used it?
If yes, what did you use it for?
How can we improve it?
Do you use our website?
Do you find it useful and informative?
Finally, please add any other comments you would like to make about the practise :