Patient Survey 2016 (final)

The Practice and our Patient Participation Group (PPG) run an annual patient survey to seek patients’ views on where the Practice needs to improve in order to prioritise their future activities.

Your views and suggestions will remain anonymous unless you indicate otherwise. The PPG will review this information and identify key areas of concern for further discussion with the practice.

Please return by Friday 13th January 2017.

Thank you for your time and input.

If you would like to join the Patient Participation Group (PPG) please enter your name and contact details below:

Would you be interested in patient education sessions? If so, what topics would be of interest?

What is your age?

 
 
 
 
 
 
 
 
 
 

Are you male or female?

 
 
 

What is your ethnic origin?

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

How do you usually contact the practice team?

 
 
 
 

How often do you contact the practice (approximately)?

Are you able to access the practice when you need to? If no, please explain why not.

Services available at Cavendish Health Centre

 Face to face GP, Nurse and Healthcare Assistant appointments (including evening appointments)

 GP telephone appointments – sometimes you don’t need to see a GP face to face  GP Skype appointments – the waiting time for a telephone or Skype appointment is often shorter

 Book & cancel appointments online

 Request your regular repeat medication online

 Update your contact details online

 Electronic prescribing and agreements with local pharmacies mean you don’t have to come in to request your medication, they do it for you

AND, DID YOU KNOW WE OFFER EMAIL CONSULTATIONS WITH YOUR DOCTOR?

-Register for online services to access this system and ‘send a message’

-Much more convenient than waiting weeks to see your specific doctor

-You can send a message regarding anything that does not require an examination or in depth conversation

It may sometimes be the case that you don’t need to see the GP face to face and if you are happy to give our receptionists some information we can try to ensure your problem is dealt with in a quicker way.

Services available to you when we are closed

 Local pharmacies for advice – visit www.nhs.uk for a list

 Weekend GP and Nurse walk-in service at The Connaught Square Practice 41 Connaught Square W2 2HL / Tel: 020 7402 4026 10am – 6pm Saturdays and Sundays

 NHS 111 service – dial 111 for advice out of hours, that cannot wait until we open

 Soho Walk-in Centre: 1 Frith Street, London W1V 50S, Telephone 020 7534 6500 (Open Mon – Fri 07:00 - 20:30 and Sat, Sun & bank holidays 10:00 - 20:00)

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Are you aware of the different ways you can access our practice? Please tick below.

 
 
 

If there was one thing we could improve about Cavendish Health Centre, what would it be?

What is the best thing about Cavendish Health Centre?

Thank you for your feedback