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We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the Practice at:

Q1 Ease of contacting the practice on the telephone?

  28%
  35%
  17%
  8%
  1%
  7%
  4%

Q2 Ease of speaking to a doctor/nurse on the telephone?

  21%
  24%
  18%
  10%
  1%
  22%
  4%

Q3 If you were offered a telephone consultation - were you satisfied with the outcome?

  26%
  22%
  10%
  0%
  0%
  34%
  8%

Q4 Were you able to get an appointment with a doctor more than 2 days in advance?

  17%
  19%
  12%
  11%
  10%
  25%
  6%

Q5 On arrival - promptness of being attended to?

  19%
  33%
  23%
  10%
  1%
  7%
  7%

Q6 On arrival - Politeness of reception staff?

  30%
  28%
  16%
  9%
  2%
  10%
  5%

Q7 Opening Hours - how satisfied are you with the hours that the surgery is open?

  24%
  36%
  19%
  9%
  4%
  3%
  5%

How good was the GP at:

Q8 Letting you tell your story - giving you time to describe your illness in your words?

  44%
  31%
  10%
  3%
  0%
  7%
  5%

Q9 Really listening - not looking at notes or computer whilst you are talking?

  39%
  31%
  11%
  5%
  1%
  8%
  5%

Q10 Fully understanding your concerns?

  41%
  30%
  11%
  5%
  0%
  7%
  6%

Q11 Showing care and compassion?

  40%
  31%
  10%
  4%
  2%
  7%
  6%

Q12 Explaining things clearly - answering all your questions and giving you adequate infomation?

  40%
  32%
  10%
  4%
  1%
  7%
  6%

Q13 Making a plan of action with you - suggest options and involving you in decisions?

  36%
  26%
  12%
  3%
  2%
  14%
  7%

Q14 Overall satisfaction with your visit to see a doctor/nurse?

  39%
  33%
  14%
  5%
  0%
  3%
  6%

Q15 Warmth of doctor/nurse greeting?

  46%
  32%
  12%
  1%
  0%
  3%
  6%

Overall

Q16 How would you describe your experience of your GP surgery?

  34%
  40%
  15%
  4%
  0%
  1%
  6%

Finally, please add any other comments you would like to make about your GP practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info