Patient Survey 2016.

Number of Responses: 201

Patient Survey 2016

A. Appointments at your GP Surgery Q1. When did you last see a GP at this Surgery?

In the past 3 months 67%

Between 3 and 6 months 16%

More than 6 months ago 13%

I have never been seen at my present medical centre 1%

No response 3%

Q2. How do you normally book your appointments to see a GP or Nurse at the Surgery?

In person 27%

By Phone 85%

Online 4%

Does not apply 0%

B. Getting through on the phone Q3. In the past 6 months, how easy have you found the following? (Please tick one from each row)

1)Getting through on the phone 0%

Very easy 20%

Fairly easy 43%

Not very easy 23%

Not easy at all 8%

Haven't tried 1%

2)Speaking to a Doctor on the phone 0%

Very easy 23%

Fairly easy 33%

Not very easy 3%

Not easy at all 1%

Haven't tried 28%

3)Speaking to a Nurse on the phone 0%

Very easy 6%

Fairly easy 14%

Not very easy 2%

Not at all easy 0%

Haven't tried 62%

4)Obtaining results by phone 0%

Very easy 15%

Fairly easy 18%

Not very easy 1%

Not easy at all 0%

Haven't tried 49%

5)Booking a GP appointment online 0%

Very easy 7%

Fairly easy 5%

Not very easy 1%

Not easy at all 2%

Haven't tried 67%

C. Seeing a Doctor Q4. Think about the last time you tried to see a Doctor urgently. Were you able to see any Doctor on the same day or in the next 2 weekdays that the Medical Centre was open?

Yes 64%

No 16%

Not sure 14%

No response 6%

Q5. In the past 6 months, have you been able to book ahead for an appointment with any Doctor? (by "booking ahead" we mean booking more than 2 weekdays in advance)

Yes 58%

No 11%

Not sure 7%

N/A 20%

No response 4%

D. Arriving for your appointment Q6. How easy do you find getting into the building at the Surgery?

Very easy 78%

No problems 14%

Not very easy 5%

No response 3%

Q7. How clean is the Surgery?

Very clean 80%

Fairly clean 16%

Not clean 0%

Don't know 0%

No response 4%

Q8. In the reception area, can other patients hear what you say to the Receptionist?

Yes, but don't mind 76%

Yes, and would like a private area 15%

No, other patients can't overhear 1%

Don't know 3%

No response 5%

Q9. How helpful are the receptionists at the Surgery?

Very 88%

Fairly 5%

Not very 0%

Not at all 0%

No response 7%

Q10. How long after your appointment time do you normally wait to be seen?

Usually on time 15%

Less than 5 minutes 21%

5 to 15 minutes 53%

15 to 30 minutes 4%

More than 30 minutes 0%

N/A 1%

No response 6%

E. Seeing the Doctor you prefer Q11. How often do you see the Doctor your prefer?

Always or most of the time 21%

Some of the time 31%

Never or almost never 6%

No preferred Doctor 36%

No response 6%

F. Opening hours Q12. How satisfied are you with the opening hours of the Surgery?

Satisfied 78%

Neither satisfied or dissatisfied 13%

Dissatisfied 3%

No response 6%

Q13. As far as you know is the Surgery open...... (please tick one for each row)

1)Before 8am? 0%

Yes 4%

No 67%

Sometimes 0%

Don't know 23%

2)At lunchtime? 0%

Yes 40%

No 24%

Sometimes 4%

Don't Know 22%

3)After 6.30? 0%

Yes 6%

No 33%

Sometimes 25%

Don't know 24%

4)On Saturdays? 0%

Yes 7%

No 45%

Sometimes 13%

Don't know 23%

5)On Sundays? 0%

Yes 0%

No 70%

Sometimes 1%

Don't know 18%

Q14. Would you like the Surgery open at additional times?

Yes 32%

No 56%

G. Seeing a Practice Nurse at the GP Surgery or Health Centre Q15. How easy is it for you to get an appointment with a Practice Nurse at the Surgery?

Very easy 24%

Usually easy 50%

Not very 8%

Not at all 0%

Haven't tried 11%

No response 7%

H. Your overall satisfaction - Friends and Family Q16. We would like you to think about your recent experiences of our service. How likely are you to recommend our GP Practice to friends and family if they needed similar care of treatment?

Extremely likely 59%

Likely 26%

Neither likely nor unlikely 6%

Extremely unlikely 1%

Don't know 2%

No response 6%

I.Prescriptions Q17. Do you have medications on repeat prescription?

Yes 62%

No 32%

No response 6%

Q18. How do you request these?

Online through practice website 3%

Online through patient.co.uk 6%

Visit practice 48%

Via pharmacy 11%

Via friend/relative 0%

No response 32%

Q19. Do you have a nominated pharmacy for your prescriptions to go electronically?

Yes 37%

No 54%

No response 9%

Q20. Do you know you can request repeat medications online? N.B Please ask at reception for user name and password to enable online prescription requests. Please allow 48 hours for all medication requests.

Yes 57%

No 34%

No response 9%

J. Some questions about you (the following questions will help us see how experiences vary between different groups of the population. We will keep your answers confidential) Q21. Which of the following best describes what you are doing at present? (if more than one apply, please select the main one ONLY)

Full-time paid work (30 hrs or more per week) 32%

Part-time paid work (under 30 hrs per week) 15%

Full-time education (school, college, university) 1%

Unemployed 1%

Permanently sick or disabled 2%

Fully retired from work 31%

Semi retired from work 2%

Looking after the home 4%

Other 3%

No response 9%

Q22. What age group/sex are you?

0 to 15 male 1%

0 to 15 female 0%

16 to 24 male 2%

16 to 24 female 1%

25 to 34 male 3%

25 to 34 female 10%

35 to 44 male 8%

35 to 44 female 10%

45 to 54 male 4%

45 to 54 female 4%

55 to 64 male 4%

55 to 64 female 6%

65 to 74 male 14%

65 to 74 female 10%

75 to 84 male 3%

75 to 84 female 5%

84+ male 0%

84+ female 0%

Q23. Do you have any of the following conditions? (Please include problems due to old age, tick all boxes that apply)

Deafness or severe hearing impairment 9%

Blindness or severe visual impairment 0%

A condition that limits one or more basic physical activities (walking,stairs, lifting etc) 15%

A learning difficulty 2%

A long standing psychological or emotional condition 8%

Other, including any long standing illness 24%

I do not have nay long standing conditions 36%

Q24. Do you have carer responsibilities for anyone in your household with a long standing health problem or disability?

Yes 8%

No 86%

No response 6%

COMMENTS - If there is anything you would like to tell us about your experience of the Practice please do so. Your comments are very important to us.

COMMENTS - What do you feel the Practice does well?

COMMENTS - Is there anything that could be improved?

COMMENTS - Any other comments?

Cheveley Park Medical Centre

Patient Survey 2016.

Patient Survey 2016