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DRHC & GFMC Patient Questionnaire 2016/2017

We would be grateful if you would complete this survey about your visit and our overall service.
We want to provide the highest standard of care and feedback from this survey will help us to identify areas that
may need improvement. Your opinions are therefore very valuable.
There are no right or wrong answers and your doctor will NOT be able to identify your individual responses.
This survey is completely confidential and you do not have to give your name unless you would like feedback
from the surgery. Once completed, please hand in to reception.

Your Visit Today

This section is about how well the doctors and nurses dealt with you and your health concerns today.

Please rate your satisfaction with...

The doctors/nurses ability to listen to you.

  59%
  23%
  7%
  2%
  2%
  1%
  6%

The doctors/nurses understanding of why you are seeking help.

  53%
  24%
  7%
  3%
  3%
  0%
  10%

The opportunity our doctor/nurse gave you to ask questions

  54%
  25%
  10%
  2%
  2%
  0%
  7%

The way our doctor/nurse explained things to you.

  56%
  24%
  8%
  2%
  2%
  0%
  8%

The manner in which the doctor/nurse spoke to you.

  61%
  18%
  8%
  2%
  2%
  0%
  9%

Overall satisfaction with the doctors/nurses communication skills.

  64%
  17%
  7%
  2%
  2%
  0%
  8%

Access

How effective is our service is in terms of our opening hours, telephone system and appointment system.

Please rate your satisfaction with...

The ability to get an appointment when you need it.

  28%
  24%
  17%
  15%
  10%
  2%
  4%

The ability to speak to the GP.

  32%
  23%
  17%
  14%
  2%
  3%
  9%

The telephone system: are your calls answered in good time?

  28%
  25%
  21%
  10%
  8%
  2%
  6%

The opening hours of the practice.

  33%
  26%
  23%
  9%
  0%
  1%
  8%

Overall satisfaction based on your answers above.

  35%
  25%
  23%
  7%
  2%
  0%
  8%

Reception

This section is about how well the reception team deals with you on the telephone and in person at the practice.

Please rate your satisfaction with...

How effective and efficient Is the service you receive on the telephone?

  37%
  26%
  18%
  8%
  1%
  3%
  7%

How effective and efficient Is the service you receive at the reception desk?

  41%
  30%
  15%
  3%
  2%
  2%
  7%

The manner in which you were spoken to. (How polite, friendly and courteous was the receptionist?)

  46%
  25%
  16%
  3%
  2%
  2%
  6%

Overall satisfaction with the reception service.

  44%
  27%
  15%
  3%
  2%
  2%
  7%

Communication - Practice Team

This section is about how well we keep you informed.

Please rate your satisfaction with...

The information on our noticeboards.

  26%
  30%
  26%
  3%
  1%
  4%
  10%

The information on the practice website.

  25%
  21%
  15%
  2%
  1%
  24%
  12%

Our ability to understand and deal with your needs and requests.

  37%
  21%
  29%
  2%
  0%
  2%
  9%

Our helpfulness on the telephone.

  38%
  22%
  21%
  5%
  2%
  2%
  10%

Overall satisfaction with the practice team’s communication skills.

  35%
  29%
  22%
  3%
  0%
  3%
  8%

Practice and Premises

This section is about the practice premises and overall service received.

Please rate your satisfaction with...

Overall satisfaction with the cleanliness of the building.

  50%
  33%
  9%
  2%
  0%
  0%
  6%

Overall satisfaction with the service we offer.

  44%
  28%
  16%
  2%
  1%
  1%
  8%

Overall satisfaction with the doctors.

  50%
  31%
  7%
  2%
  0%
  0%
  10%

Overall satisfaction with the nurses and healthcare assistants.

  46%
  35%
  6%
  3%
  0%
  1%
  9%

Overall satisfaction with the practice team as a whole.

  47%
  32%
  10%
  2%
  0%
  2%
  7%

Triage/Drop-In Clinic

DRHC Patients only - Would you like more information about the Telephone Triage System?

  34%
  37%
  29%

GFMC Patients only - Would you like more information about the Drop-In Clinics?

  5%
  10%
  85%

The NHS Friends & Family Test

We would like you to think about your recent experience of our service.

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

  54%
  28%
  4%
  2%
  0%
  2%
  10%

Please tell us the main reason for selecting your statement.